FAQs

Our applications were developed for charging infrastructure operators, so that they can easily offer charging services to their drivers as well as efficiently controlling and managing their charging stations. This applies, for example, to commercial businesses and the housing industry as well as hotels and restaurants.

In addition, we also provide applications for electric vehicle drivers to enable them to charge more easily.

We provide a cloud-based web application for operating a charging infrastructure: the reev Dashboard. On this user interface, operators have access to various functions for controlling and managing charging stations and charging processes.

You can find more detailed information here: www.reev.com/software

To enable others to charge via the reev Dashboard, i.e. to provide charging services, you create charging quotes. You can set almost all tariff options yourself and distinguish between the following five usage types:

1. Regular charging – with billing

• • Consumer: driver with a registered RFID card, e.g. employees or renters
  • Purpose: monthly billing of all charging processes carried out – with an individual pricing structure
  • Payment processing: automated via credit card*

2. Spontaneous charging – with billing

• • Consumer: spontaneous charger without a registered RFID card or eRoaming charging card, e.g. guests or customers
  • Purpose: Ad Hoc billing directly after the charging process – with an individual pricing structure
  • Payment processing: automated via credit card*

3. eRoaming – with billing

• • Consumer: driver with an eRoaming charging card, e.g. EnBW or NewMotion**
  • Purpose: monthly billing of all charging processes made – without an individual pricing structure**
  • Payment processing: automated payment processing via a third-party provider, the so-called eMobility provider

4. Free charging – without billing

• • Purpose: free charging without access control

* Automated payment processing is handled by a payment service provider. Invoicing is nevertheless carried out on behalf of the charging infrastructure operator.

** Charging transactions made with the eRoaming charging card are remunerated to operators at 29 ct/kWh plus VAT.

Currently the reev software can be used with charging stations from ABL, ABB, Mennekes, KEBA, Alfen, Alpitronic, Delta, Hager and Walther Werke. A detailed overview of all compatible hardware models can be found here.

reev software can be purchased in different versions or licences. Depending on the licence, different functions & services are available in the reev Dashboard, the online operator interface.

Find out more >>

The licence fee amount is determined by the number of charging connections (charging points). A charging station can have up to 3 charging connections.

In addition, there is a usage fee for the SIM card that is required for each charging group (master charging station) in order to communicate with the reev backend. Charging groups can consist of one master charging station and up to 16 extender charging stations.

Please contact our sales team for a personalised quote (sales@reev.com)

The reev Dashboard gives you access to the functions included in the Basic licence. There you can view the status of your charging infrastructure online and manage RFID cards. Access control can be set up with Basic. Billing for charging is not possible, so all charging is offered free of charge to drivers. For the billing of charging processes, you need a Pro licence.

No, this function is not offered under Basic. Receipts and file exports are only possible with Compact and Pro. An upgrade can be carried out at any time.

The Compact software model specialises in precise monitoring of charging solutions across multiple locations. The licence model allows for easy management of an unlimited number of users.
In addition, access to the charging stations can be restricted so that only authorised drivers can start charging processes.
All features included in Compact can be found here.

The reev Dashboard gives you access to the functions included in the Pro licence. Numerous monitoring and management functions are available with this. In addition, you can provide and bill for charging processes with Pro. You can see all the functions included in Pro here.

To upgrade from the Basic licence to the Compact or Pro licence, please fill out the following form. Our experts will contact you as soon as possible.

To the form

The bundle consists of charging stations on which the respective software licence is already pre-installed. After successful installation, this enables quick setup in just a few steps.

You can find out exactly how the charging stations are put into operation here. 

The licence fee for the use of the reev software and the usage fees for the SIM card are already included in the bundle price for a contract period of two years.

More detailed information on our bundle product can be found here.

The bundle can be ordered via a qualified electrician from an electrical wholesaler. If you are a qualified electrician, you can order directly from our sales partners.

You can find our sales partners here:

www.reev.com/vertriebspartner

To do this, the initial letter of the desired licence version is added after the product number for the charging station when ordering from the wholesaler.

Example: Ordering an ABL Wallbox eMH3 Twin with reev Pro licence.
Product number for the ABL charging station: 3W2263
Abbreviation for the reev software licence: P
Your order number: 3W2263P

You can upgrade your licence version at any time during the bundle contract period. Please contact our sales team directly (sales@reev.com).

After expiry of the bundle contract period, your Compact or Pro licence is automatically extended. Extension of the Basic licence is not possible. You must upgrade to reev Pro after 2 years. Information on the reev licence model is available here.

You can find step-by-step instructions for setting this up in the welcome letter enclosed with the packaging.

Step 1: Electrician – Install the charging infrastructure & fill out the setup form

• You can download the setup form at https://reev.com/install or fill it out online.
• If you need assistance, please contact our support team (support@reev.com) with your activation code (e.g. D3GH.XL57).

Step 2: Operator – scan QR code & register the charging infrastructure online

• Activate your licence using your individual code at https://reev.com/setup/.
• After a processing time of approx. 24 hours, you will receive an eMail including a link to activate your access to the reev Dashboard.

Step 3: Operator – create charging quotes & invite drivers

Create charging quotes in order to be able to provide charging options at individual tariff options. You can find more information about this in the Help Centre on the Dashboard or in the reev user manual at https://reev.com/manual/.

As a full service provider, reev takes care of all project stages that are necessary for setting up and operating the charging infrastructure. These range from detailed advice and concept development to installation of the charging stations and maintenance. All project stages are tailored in detail to your application. In this way, we ensure that we meet the diverse needs of our customers and that the installation of the charging infrastructure is as simple as possible for you.

  Using the software solution provided, you can efficiently control and manage your charging infrastructure and offer your drivers individual charging options. Of course, as a full service provider, we can also take over the management of your charging infrastructure on request.

Please contact our sales team at sales@reev.com or fill out our form: www.reev.com/#contact

To ensure consistently high quality, all components of the full service process should be carried out by trained eMobility specialists. reev works with experienced professionals who will ensure a smooth, proficient process. This way, installation, service and maintenance are handled quickly and efficiently. This saves you time and money.

The reev charging infrastructure grows with you. For each project, we ensure that the charging stations are effortlessly scalable. If you expand your electric vehicle fleet, your charging infrastructure can therefore be expanded quickly and easily.
We also support you beyond installation and remain at your side for support and maintenance. Regular software updates ensure that the latest functions are always available to you.

Although we recommend the Full Service as a complete package, we offer you the option to flexibly choose which components of the Full Service you want to use. If you have any concerns in this regard, we will be happy to discuss them with you during a personal consultation.

After the consultation, reev technicians check the site conditions at your premises. This way, your charging solution can be individually tailored to your needs. Once you have placed your order, our electricians install the charging stations and put the reev software into operation. Following this, your charging infrastructure is ready for charging.
In addition, our support team is still constantly available, both by telephone and on site, to provide you with quick, reliable assistance.

Please have a look at our FAQs. If you can’t find the answer to your question here, please contact our support team. Our experts will be happy to help you:

Phone: +49 (0) 89 889 970 48

eMail: support@reev.com

If you lose the welcome letter, please contact our support directly (support@reev.com).

In order to create a copy of your welcome letter, please provide us with the serial number of your charging station. This is required to access your individual activation code.

The serial number consists of the product number for your charging stations and 5 additional digits. You can usually find the serial number on the sticker on the charging station directly under the barcode.

Your username corresponds to the email address you submitted to us in the setup form at https://reev.com/setup/.

If you have forgotten your password, you can reset it on the login page. You can reach the login page in the header menu or at the following URL.

dashboard.reev.com

You can use all RFID cards that comply with the Mifare standard. The reev Dashboard cannot be taught to read third-party RFID cards, so these must be read in manually via the RFID card reader.

Yes.

You create a charging quote and activate it for all locations. Then assign the card including the consumer (driver or vehicle) in the charging quote.

Yes, in order to be able to invoice charging processes to third parties, charging stations that comply with calibration law are mandatory in Germany. We cannot make any binding statement regarding the submission of exported receipts to the tax office. We ask for your understanding and refer you to the legal situation that is currently valid.

To log in to your account click on the login button in the menu or on the following link:

dashboard.reev.com

If you have any problems doing this, please contact our support team at support@reev.com

Thanks to eRoaming, drivers have access to the charging stations of all CPOs with which their EMP has a contract via an eRoaming platform. Access is via the provider’s app or charging card. Here you can find a complete list of all charging stations with reev Software that can be used with eRoaming charging cards.

A charging group can be identified via the respective master charging station. Each charging group can include several extenders in addition to the master. Communication between the reev backend and a charging group takes place exclusively via the master. For this purpose, an LTE stick including SIM card is installed in the control unit for the master charging station. The data exchange between the communicating master charging station and the connected extender charging stations in a charging group takes place via BUS cabling.

Extender charging stations are charging stations that are connected to the master and cannot communicate independently with the backend. The connection between the reev backend and a charging group runs exclusively via the master charging station, which is connected to the mobile network. For this purpose, an LTE stick incl. SIM card is installed in the control unit for the master charging station or the external control centre for the charging group. The data exchange between master and extender charging stations takes place via BUS cabling.

By scanning the QR code, drivers are taken to a mobile website where they can enter their credit card details for Ad Hoc billing of spontaneous charging operations.

The Electric Vehicle Supply Equipment ID, EVSE ID for short, can be used to identify charging connections.

An EVSE ID consists of

• the country code, e.g. DE
• the three-digit EVSE operator ID
• the ID type and
• the power outlet ID.

The power outlet ID is created by the operator or reev and consists of up to 30 alphanumeric characters.

Find out more about this in our blog article:

What is Ad Hoc charging?

Find out more about this in our blog article:

What is eRoaming?

Find out more about this in our blog article:

AC/ DC charging – What is the difference?

Find out more about this in our blog article:

Calibration law in eMobility

If you have already installed charging stations without integrated reev software, we give you the option of a retrospective backend integration. Within the scope of this, your charging stations are retrospectively configured, so that you can operate your charging infrastructure with the reev software.

To request a retrospective backend integration, please fill out the following form. Our experts will contact you as soon as possible with a quotation.

Click here to access the form

Currently the reev software can be used with charging stations from ABL, ABB, Mennekes, KEBA, Alfen, Alpitronic, Delta, Hager and Walther Werke. A detailed overview of all compatible hardware models can be found here.