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Jobs International Customer Support Manager Netherlands (m/f/d)
About reev
We believe in mobility without emissions; mobility that creates harmony between people and the environment. For this reason, we are establishing new technical standards that will enable everyone to set up their own charging infrastructure and operate it in a decentralised manner. With our self-developed charging platform solutions, we are contributing to the development of a global charging infrastructure network.
Our team relies on an open, diverse culture in which work is self-determined. With us, you will find space to implement your own ideas and grow. The desire to make a difference drives each and every one of us. Become a part of our team and be inspired by our vision.
What challenges await you at reev
- You are first point of contact for our international customers and partners to assist with all questions and problems in the dedicated language (Dutch, English) and ensure that our customers receive the best solution possible.
- You process requests and issues independent in our CRM (Salesforce).
- You assist our customers with the first steps in the reev software environment and execute Dashboard Onboarding Sessions.
- You support with bigger installation and check the functionality of the charging infrastructure per remote access together with the electrician on site.
- In your role as Customer Support Manager you represent the needs of our customers towards software engineering and hardware manufacturer.
- You take responsibility in the development of the customer support processes in the Dutch market.
- You ensure proper and complete documentation in our support system and make sure the online help center is up to date and complete.
- You also support our Sales, Operations and Product team by ensuring a great customer experience and supporting the internationalization strategy.
What we need from you
- Professional and intellectual capacities at the academic or similar professional education level.
- Ideally you have a background in economics and IT or electronics.
- Several years of support experience in a SaaS environment.
- You are motivated, have an open ear for our customers and professional and good support is important to you. Your communication skills enable you to create a positive defining moment with every customer contact.
- You are communicative, patient and solution oriented.
- Sales experience is a plus.
- You are fluent in Dutch and English, German and other languages are a plus.
Benefits
Sustainable & future-oriented industry
First class equipment
Flexible work days
28 days of holiday
Versatile development opportunities
Regular feedback
Company pension & company bicycle
Office in a central location
Team events, table football, fruit & drinks
Application process
Meeting invitation with the HR team for initial acquaintance.
Work on a test sample & interview with the respective team leader.
Meeting with management & if possible: Get to know the office and your team.
