FAQs
Who are reev’s software solutions suitable for?
Our applications were developed for charging infrastructure operators, so that they can easily offer charging services to their drivers as well as efficiently controlling and managing their charging stations. This applies, for example, to commercial businesses and the housing industry as well as hotels and restaurants.
In addition, we also provide applications for electric vehicle drivers to enable them to charge more easily.
What software solutions does reev offer for operating a charging infrastructure?
We provide a cloud-based web application for operating a charging infrastructure: the reev Dashboard. On this user interface, operators have access to various functions for controlling and managing charging stations and charging processes.
You can find more detailed information here:
How can I let others charge via the reev Dashboard?
To enable others to charge via the reev Dashboard, i.e. to provide charging services, you create charging quotes. You can set almost all tariff options yourself and distinguish between the following five usage types:
1. Regular charging – with billing
- Consumer: driver with a registered RFID card, e.g. employees or renters
- Purpose: monthly billing of all charging processes carried out – with an individual pricing structure
- Payment processing: automated via credit card*
2. Spontaneous charging – with billing
- Consumer: spontaneous charger without a registered RFID card e.g. guests or customers
- Purpose: Ad Hoc billing directly after the charging process – with an individual pricing structure
- Payment processing: automated via credit card*
3. Free charging – without billing
- Purpose: free charging without access control
* Automated payment processing is handled by a payment service provider. Invoicing is nevertheless carried out on behalf of the charging infrastructure operator.
With which hardware manufacturers is reev software compatible?
Currently, reev software can be used with ABL and ABB charging stations.
What is the reev licensing model?
reev software can be purchased in different versions or licences. Depending on the licence, different functions & services are available in the reev Dashboard, the online operator interface.
What costs will I incur as a result of the reev licensing models?
The licence fee amount is determined by the number of charging connections (charging points). A charging station can have up to 3 charging connections.
In addition, there is a usage fee for the SIM card that is required for each charging group (master charging station) in order to communicate with the reev backend. Charging groups can consist of one master charging station and up to 16 extender charging stations.
Please contact our sales team for a personalised quote (sales@reev.com)
What is the range of functions included in the Compact licence?
The Compact software model specialises in precise monitoring of charging solutions across multiple locations. The licence model allows for easy management of an unlimited number of users.
In addition, access to the charging stations can be restricted so that only authorised drivers can start charging processes.
All functions included in Compact can be found
What range of functions is included in the Pro licence?
The reev Dashboard gives you access to the functions included in the Pro licence. Numerous monitoring and management functions are available with this. In addition, you can provide and bill for charging processes with Pro. You can see all the functions included in Pro here
What is the bundle?
The bundle consists of charging stations on which the respective software licence is already pre-installed. After successful installation, this enables quick setup in just a few steps.
You can find out exactly how the charging stations are put into operation here.
The licence fee for the use of the reev software and the usage fees for the SIM card are already included in the bundle price for a contract period of two years.
More detailed information on our bundle product can be found here
Where can I get the bundle?
Please contact sales@reev.com
How can the licence be extended during the bundle contract period?
After expiry of the bundle contract period, your licence is automatically extended. Information on the reev licence model is available here.
If you want to upgrade it sooner. Get in touch with our sales team sales@reev.com.
How can the licence be extended after the bundle contract period has expired?
After expiry of the bundle contract period, your licence is automatically extended. Information on the reev licence model is available here.
How can the bundle be put into operation?
You can find step-by-step instructions for commissioning in the welcome letter enclosed in the packaging.
Step 1: Electrician – install charging infrastructure & complete commissioning form.
- At https://reev.com/install you can download the commissioning form or fill it out directly online.
- If you need assistance with this, contact our support (support@reev.com) with your activation code (e.g. D3GH.XL57).
Step 2: Operator – scan QR code & register charging infrastructure online.
- Activate your licence using your custom code at https://reev.com/setup/.
- After approx. 24 hours of processing time, you will receive an email including a link via which you can activate your access to the reev dashboard.
Step 3: Operator – Create loading offers & Invite drivers
Create charging offers to be able to offer charging options at individual rates. If you need help here, please contact support@reev.com.
What are the functions of the reev app?
- Driver self-registration: After receiving an operator invitation, drivers can independently add RFID cards
- Mobile charging: Start and stop charging processes via the app
- View charging history: Check charging process details such as costs, duration and location
- Real-time: Keep an eye on active charging processes
- Security: Store password-protected invoice and credit card information for monthly billing
- Payment: Secure payment via Apple Pay, Google Play or credit card
How does charging work with the reev app? An example:
Request for employee charging
- Stefanie would like to charge her eCar at the workplace.
Invitation
- Stefanie’s employer creates a charging quote in the reev Dashboard for her and invites her to use the reev app.
Charging via app
- After scanning the QR code on the Wallbox, Stefanie can now start, control and stop the charging process.
View charging history
- You can securely view consumption, cost or invoice data in the app at any time.
Who can use the reev app for drivers?
Operators of an intelligent reev charging station or users of these stations can use the reev app. Currently the application is only compatible with charging stations with an installed and activated reev Dashboard. Drivers require an invitation from the charging station operator in order to be able to use the app.
Where is the reev app available?
The reev app for drivers is free and available for iOS and Android at the Apple App Store as well as the Google Play Store.
Google Play StoreWhat is a retrospective backend integration?
If you have already installed charging stations without integrated reev software, we give you the option of a retrospective backend integration. Within the scope of this, your charging stations are retrospectively configured, so that you can operate your charging infrastructure with the reev software.
How can I apply for the subsequent backend integration?
Please contact sales@reev.com
Into which charging stations can the reev backend be integrated?
Currently, reev software can be used with ABL and ABB charging stations.
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What services does reev’s full service include?
As a full service provider, reev takes care of all project stages that are necessary for setting up and operating the charging infrastructure. These range from detailed advice and concept development to installation of the charging stations and maintenance. All project stages are tailored in detail to your application. In this way, we ensure that we meet the diverse needs of our customers and that the installation of the charging infrastructure is as simple as possible for you.
Using the software solution provided, you can efficiently control and manage your charging infrastructure and offer your drivers individual charging options. Of course, as a full service provider, we can also take over the management of your charging infrastructure on request.
How do I become a Full Service customer?
Please contact our sales team at sales@reev.com
Why do we recommend having installation, service and maintenance handled by reev?
To ensure consistently high quality, all components of the full service process should be carried out by trained eMobility specialists. reev works with experienced professionals who will ensure a smooth, proficient process. This way, installation, service and maintenance are handled quickly and efficiently. This saves you time and money.
Why is a charging infrastructure more sustainable with reev Full Service than with other providers?
To ensure consistently high quality, all components of the full service process should be carried out by trained eMobility specialists. reev works with experienced professionals who will ensure a smooth, proficient process. This way, installation, service and maintenance are handled quickly and efficiently. This saves you time and money.
Can I just select certain parts of the Full Service Package?
Although we recommend the Full Service as a complete package, we offer you the option to flexibly choose which components of the Full Service you want to use. If you have any concerns in this regard, we will be happy to discuss them with you during a personal consultation.
How does a full service project with reev work?
After the consultation, reev technicians check the site conditions at your premises. This way, your charging solution can be individually tailored to your needs. Once you have placed your order, our electricians install the charging stations and put the reev software into operation. Following this, your charging infrastructure is ready for charging.
In addition, our support team is still constantly available, both by telephone and on site, to provide you with quick, reliable assistance.
What can I do if I have problems with my charging infrastructure or need help?
Please have a look at our FAQs. If you can’t find the answer to your question here, please contact our support team. Our experts will be happy to help you:
eMail: support@reev.com
What do I do if I lose the welcome letter?
If you lose the welcome letter, please contact our support directly (support@reev.com).
In order to create a copy of your welcome letter, please provide us with the serial number of your charging station. This is required to access your individual activation code.
The serial number consists of the product number for your charging stations and 5 additional digits. You can usually find the serial number on the sticker on the charging station directly under the barcode.
What do I do if I forget my login details?
Your username is the eMail address you submitted to us in the setup form at https://reev.com/setup/.
If you have forgotten your password, you can reset it on the login page:
Can I use other RFID cards for authentication in addition to the reev charging cards?
You can use all RFID cards that comply with the Mifare standard. The reev Dashboard cannot be taught to read third-party RFID cards, so these must be read in manually via the RFID card reader.
Is it possible to use an RFID card to activate the Wallboxes for charging at different locations?
Yes.
You create a charging quote and activate it for all locations. Then assign the card including the consumer (driver or vehicle) in the charging quote.
How do I access the login page?
To Login in to the reev Dashboard either click the login Button in the header menu or enter this url:
In case you have problems logging in feel free to contact our support team: support@reev.com
What is meant by a charging group?
A charging group can be identified via the respective master charging station. Each charging group can include several extenders in addition to the master. Communication between the reev backend and a charging group takes place exclusively via the master. For this purpose, an LTE stick including SIM card is installed in the control unit for the master charging station. The data exchange between the communicating master charging station and the connected extender charging stations in a charging group takes place via BUS cabling.
What is the difference between Controller and Extender charging stations?
Extender charging stations are charging stations that are connected to the master and cannot communicate independently with the backend. The connection between the reev backend and a charging group runs exclusively via the master charging station, which is connected to the mobile network. For this purpose, an LTE stick incl. SIM card is installed in the control unit for the master charging station or the external control centre for the charging group. The data exchange between master and extender charging stations takes place via BUS cabling.
What is the purpose of the QR code stickers?
By scanning the QR code, drivers are taken to a mobile website where they can enter their credit card details for Ad Hoc billing of spontaneous charging operations.
What is an EVSE ID and what is it used for?
The Electric Vehicle Supply Equipment ID, EVSE ID for short, can be used to identify charging connections.
An EVSE ID consists of
- the country code, e.g. DE
- the three-digit EVSE operator ID
- the ID type and
- the power outlet ID.
The power outlet ID is created by the operator or reev and consists of up to 30 alphanumeric characters.
