1.1 These Terms of Use apply to the use of the reev app (hereinafter “App”).
1.2 The app is provided and operated by reev GmbH, Sandstraße 3, 80335 Munich (hereinafter “reev”) as the responsible service provider.
1.3 The app helps you take advantage of charging offers from charging station operators registered with reev (hereinafter “Partner CPOs”), as well as initiate and control charging sessions at such Partner CPOs’ charging stations.
1.4 For more information about the app, see sections 4 and 5, as well as the reev website at www.reev.com.
2.1 To use the app, you must expressly agree to these Terms of Use and the Privacy Policy the first time you open the app.
2.2 Use of the app also requires registration as a user and the creation of a free user account.
2.3 In the course of the registration process, reev collects personal data such as your name and your contact details (i.e. your valid residential address, a telephone number for queries as well as an e-mail address, for the use thereof).
2.4 In order for the App to be used to make use of fee-based charging offers of a Partner CPO, the User must first grant the Partner CPO(s) a SEPA direct debit mandate (where applicable, specifying a billing address differing from the residential address). For this purpose, valid bank details (bank, IBAN, BIC) must be provided.
2.5 Identification within the App takes place by entering the registered e-mail address and a secure password to be freely chosen by you. The password must not also be used with other service providers or platforms. The requirements for a secure password are specified by reev.
2.6 The registration process is completed upon approval of the user account by reev. There is no entitlement to registration. reev reserves the right to refuse approval of the user account in individual cases without stating reasons.
2.7 The User must keep the access credentials to their user account protected from access by third parties and ensure that the access credentials do not become known to any third party. The User shall be deemed responsible for the actions and legal transactions carried out via their user account, unless (i) it was apparent to reev that a person other than the User was acting or (ii) the User can prove misuse of their access credentials through no fault of their own.
3.1 The User may have their user account deleted at any time.
3.2 In the event of suspected misuse of the App by a User, reev is entitled at any time to block the user account concerned.
4.1 The App assists the User in making use of charging offers of Partner CPOs activated by the User in accordance with Clause 4.3 (“activated CPOs”). With the aid of the App, Users can in particular
4.2 The App provides Users at all times with transparency regarding the charging volume used with an activated CPO (charging duration, charging time, amount of energy consumed, applicable price per kWh, etc.).
4.3 In order to be able to use the App to make use of the charging offers of a Partner CPO, the User must enable the Partner CPO for their user account. This is done by activating the Partner CPO in the user account and requires:
4.4 For the avoidance of doubt, it is pointed out that all contracts concerning the use of the charging station are concluded exclusively between the User and an activated CPO. The prices and payment terms applicable to an activated CPO or to a charging station are governed exclusively by the provisions of the contract between the User and the respective CPO. This also applies where prices or other commercial terms for the use of the charging station are displayed to the User within the App. As provider of the App, reev neither offers the User any use of the charging station of its own, nor does reev provide charging infrastructure or charging capacities.
5.1 Charge Company Car at Home for privately used company cars
5.1.1 The special function Charge Company Car at Home is aimed at managing directors or employees of a Partner CPO or of a business customer of reev who are provided with a company car which they may also use privately, and to whom this Partner CPO or business customer (hereinafter also the “Employer”) offers the possibility of charging their company car at home via their private electricity connection at the Employer’s expense (hereinafter the “Charge Company Car at Home Service”).
5.1.2 The App assists the User in making use of the corresponding Charge Company Car at Home Services of the Employer. With the aid of the App, Users can in particular
5.1.3 To activate the special function Charge Company Car at Home, the User requires a private charging station compatible with reev which meets the following requirements:
5.1.4 In order to be able to use the App to make use of the Charge Company Car at Home Service of the respective Employer, the User must register their private charging station (which meets the technical requirements mentioned above) in the App for charging processes of their company car. For this purpose, the employee must specify the relevant commercial terms of the private electricity tariff applicable to their private charging station, in particular the electricity price and any time-based tariff intervals. Before the private charging station can be registered, the Employer must confirm these terms to reev. Changes to the commercial terms require renewed confirmation by the Employer.
5.1.5 The User has no entitlement to registration of a private charging station for the special function Charge Company Car at Home. reev reserves the right to refuse registration in individual cases without stating reasons.
5.1.6 For the avoidance of doubt, it is pointed out that all agreements and modalities of cost reimbursement are governed exclusively in the relationship between the User and the respective Employer. As provider of the App, reev merely offers the User automated transmission of the billing-relevant data to the Employer. Naturally, the supply of electricity itself also remains exclusively a matter between the User and their electricity supplier. As provider of the App, reev neither offers the User any electricity supplies of its own, nor does reev provide charging infrastructure or charging capacities.
5.2 Smart Charging
5.2.1 If an activated CPO has activated the function for optimising charging processes by means of time-controlled adjustment of the charging behaviour (hereinafter “Smart Charging”) for one or more of its charging stations, the User may use this function via the App. Its use requires that the User establishes a connection to their vehicle via the App so that the battery state of charge can be recorded automatically.
5.2.2 In addition, the User can store their desired departure time as well as the desired state of charge of the vehicle battery via the App.
5.2.3 The information recorded and stored in the context of Smart Charging in accordance with Clauses 5.2.1 and 5.2.2 serves to optimise charging processes in order to reduce energy costs and CO ₂emissions. Optimisation takes place within the scope of the technical possibilities; no specific optimisation result is owed.
6.1 The provision of the App and the performance of the operator services required to enable the functionalities described in Clauses 4 and 5 (the “Services”) are free of charge for the User until further notice. reev endeavours to ensure sufficient accessibility and technical availability of the Services. The aim is an availability of the Services of 98% on an annual average, measured from the interface to third-party networks. The User has no legal entitlement to such availability.
6.2 In order to use the App, the User must have a mobile phone which meets the technical requirements of the App. Each time the App is downloaded, it is automatically checked whether a mobile phone meets these requirements; in this respect, reev does not guarantee compatibility. The User must themselves ensure the availability of mobile data communication and bears any data transmission costs incurred vis-à-vis their mobile network provider.
6.3 The User has no entitlement to the provision of the functionalities set out in Clauses 4 and 5. reev is entitled at any time to modify the App, subject to a reasonable notice period or, where there is good cause, without observing such a period, or to discontinue operation of the App in whole or in part.
6.4 In addition, reev is entitled at any time to remove Partner CPOs from the App’s offering. This also applies after a Partner CPO has been activated by the User in accordance with Clause 4.3. Likewise, reev is entitled at any time to remove private charging stations registered in the context of Charge Company Car at Home from the App’s offering.
6.5 reev is entitled, but not obliged, to make changes to the App by means of updates in order to further develop or improve it or to rectify errors. The User is obliged to update the version of the App used by them by means of the updates provided by reev and to use the most current version of the App at any given time.
6.6 reev grants the User a non-exclusive, non-transferable and non-sublicensable right, limited to the duration of the existence of their user account, to use the App personally for its intended purpose.
7.1 The User is obliged to adequately protect the end device on which the App is operated against viruses, trojans or unauthorised use by third parties, and to keep the operating system used on the end device continuously updated, in particular by installing the security updates provided by the manufacturer.
7.2 The access credentials for the App (e-mail address and password) must be treated confidentially and kept protected from access by third parties.
7.3 The data entered by you during the registration process and stored in the user account must be checked regularly to ensure they are up to date and, where necessary, updated without undue delay.
7.4 In the event of loss or theft of the end device, the User must change the access credentials without undue delay or inform reev of the loss.
7.5 For the duration of the use of the special function Charge Company Car at Home, the User must keep the commercial terms of the private electricity tariff applicable to a registered private charging station, as stored in the App, up to date at all times.
8.1 reev assumes no liability for the functionality or the constant accessibility and availability of the App or the Services.
8.2 With the exception of liability under the German Product Liability Act (Produkthaftungsgesetz) and liability arising from injury to life, body or health, as well as in cases of intentional or grossly negligent conduct, reev’s liability is limited or excluded as set out below.
8.3 In cases of simple negligence, reev’s liability is limited to compensation for the typical foreseeable damage. However, this does not apply to damage arising from the breach of a cardinal obligation (i.e. an obligation essential to the contract), the breach of which jeopardises the achievement of the purpose of the contract or the fulfilment of which is a prerequisite for the proper performance of the contract in the first place and on the observance of which the User may rely.
reev collects, processes and uses personal data in accordance with its privacy notice.
For questions, complaints or feedback regarding the App or the Services, please contact support@reev.com.
11.1 Amendments and supplements to these Terms of Use must be made in text form, unless otherwise provided above.
11.2 Should individual provisions of these Terms of Use be or become invalid, or should they be incapable of being implemented for factual or legal reasons, without this rendering the continued application of these Terms of Use as a whole unreasonable for either contracting party, the remaining provisions of these Terms of Use shall remain unaffected. The same applies in the event that a gap in the provisions should become apparent. In place of the invalid or unenforceable provisions, or in order to fill a gap, a provision shall be agreed which comes economically closest to the purpose pursued by the contracting parties.
11.3 reev is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
11.4 These Terms of Use are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (“Convention for the International Sale of Goods” (CISG) of 11 April 1980).
11.5 If you are not a consumer within the meaning of Section 13 of the German Civil Code (BGB), the place of jurisdiction for all disputes arising out of or in connection with these Terms of Use shall be Munich.
As of July 2026
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