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Terms of Use – reev.one

Terms of Use - reev.one

Terms and Conditions for Use of the Website

1.Scope of Application of the Terms of Use

1.1 These Terms of Use apply to the use of the reev website www.reev.one (hereinafter “Website”).

1.2 The Website is provided and operated by reev GmbH, Sandstraße 3, 80335 Munich (hereinafter “reev”), as the responsible service provider, for drivers of electric vehicles (hereinafter “Users”).

1.3 The Website assists the User in making use of Ad Hoc Charging offers for electric vehicles (see Clause 1.4 in this regard) from operators of charging stations registered with reev (hereinafter “Partner CPOs”), and in activating and carrying out these charging processes at charging stations of the Partner CPOs. The contract concerning the use of the charging station and the supply of electricity is concluded exclusively between the User and the respective Partner CPO. reev merely transmits the parties’ declarations regarding the conclusion of this contract.

1.4 Ad Hoc Charging is the charging of an electric vehicle without prior sign-up or registration of the User with the operator of the charging station, thereby enabling spontaneous charging even without a pre-existing contractual relationship with that operator.

1.5 Further information about the Website can be found in Clause 2.

2. Functions and Services of the Website

The Website enables the User to make use of Ad Hoc Charging offers from Partner CPOs registered with reev. Using the Website, the User may in particular:

  • identify, via a QR code, charging stations of all Partner CPOs that make their charging stations available for Ad Hoc charging processes, and
  • activate and carry out Ad Hoc charging processes at charging stations of a Partner CPO, provided that the Partner CPO has activated the charging offer at the charging station.

3. Starting the Charging Process, Conclusion of Contract between Partner CPO and User for the Supply of Charging Current

3.1 The charging station is identified via the Website by scanning or manually entering the QR code. Upon successful identification, the User is shown the operator of the charging station (Partner CPO), the charging price stored by that operator, and further important information (opening hours of the charging station, kW output, socket type).

3.2 In order to start and carry out the paid charging process, reev collects personal data of the User, such as their email address and billing address (including name). In the final step, the User must select a payment method and, for authorisation purposes, enter the valid payment details for that method. By subsequently clicking the button “start charging process now with obligation to pay”, the User makes an offer to conclude a contract for use and electricity supply with the Partner CPO and thereby accepts the Partner CPO’s contractual terms. The Partner CPO accepts the offer by starting the charging process. reev acts merely as a transmitter of the respective declarations.

3.3 The remuneration due for the supply of electricity in favour of the Partner CPO is billed immediately after the payment method has been entered and authorised accordingly, via the payment service provider engaged by reev.

3.4 For the avoidance of doubt, it is pointed out that all contracts concerning the use of the charging station are concluded exclusively between the User and the respective Partner CPO. The prices and payment terms applicable to the respective Partner CPO or to a charging station are governed exclusively by the provisions of the contract between the User and the respective Partner CPO. There is no entitlement to the performance of the charging process.

4. Provision and Modification of the Website, Availability

4.1 The provision of the Website and the performance of the operational services required to enable the functionalities described in Clause 2 (“Services”) are free of charge for the User until further notice. reev endeavours to ensure sufficient accessibility and technical availability of the Services. The aim is an availability of the Services of 98% on an annual average, measured from the interface to third-party networks. The User has no legal entitlement to such availability.

4.2 Use of the internet is at the User’s own risk. In particular, reev shall not be liable for any technically caused failure of the internet or lack of access to the internet.

4.3 The User has no entitlement to the provision of the functionalities specified in Clause 2. reev is entitled at any time to modify the Website, in particular to remove Partner CPOs from the Website’s offering or to discontinue the operation of the Website in whole or in part.

5. Obligations of the Users

5.1 The User must provide the data required under Clause 3.2 truthfully and completely.

5.2 The User may use the Website solely for the purposes described in these Terms of Use. The User must refrain from any actions that impair or may impair the functionality of the Website or the Services.

6. Liability

6.1 reev assumes no liability for the functionality or the constant accessibility and availability of the Website or the Services.

6.2 With the exception of liability under the German Product Liability Act (Produkthaftungsgesetz) and liability arising from injury to life, body or health, as well as in cases of intentional or grossly negligent conduct, the liability of reev is limited or excluded as set out below.

6.3 In cases of simple negligence, the liability of reev is limited to compensation for the typical foreseeable damage. However, this does not apply to damage arising from the breach of a cardinal obligation (i.e. an obligation that is essential to the contract), the breach of which jeopardises the achievement of the purpose of the contract or the fulfilment of which is a prerequisite for the proper performance of the contract in the first place and on the observance of which you were entitled to rely.

7. Data Protection

reev collects, processes and uses personal data in accordance with its data protection notice.

8. Contact

For questions, complaints or feedback regarding the Website or the services offered thereon, the User is asked to contact support@reev.com.

9. Final Provisions (Choice of Law, Place of Jurisdiction)

9.1 reev reserves the right to modify these Terms of Use from time to time and to adapt them to technical and legal developments.

9.2 Should individual provisions of these Terms of Use be or become invalid, or should they be incapable of being implemented for factual or legal reasons, without this rendering the continued application of these Terms of Use as a whole unreasonable for either contracting party, the remaining provisions of these Terms of Use shall remain unaffected. The same applies in the event that a gap in the provisions should become apparent. In place of the invalid or unenforceable provisions, or in order to fill a gap, a provision shall be agreed which comes economically closest to the purpose pursued by the contracting parties.

9.3 reev is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

9.4 These Terms of Use are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (“Convention for the International Sale of Goods” (CISG) of 11 April 1980).

9.5 Insofar as the User is not a consumer within the meaning of Section 13 of the German Civil Code (BGB), the place of jurisdiction for all disputes arising from or in connection with these Terms of Use shall be Munich.

As of July 2026

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