As of July 2026
Disclaimer: Translation of the original document in German. In the event of discrepancy, inconsistency or conflict with the German version (in particular due to translation delays), the German version shall prevail.
(A) reev GmbH, registered in the commercial register of the local court of Munich under HRB 237214 (reev) offers various products and services in the field of electromobility, in particular
(B) The Customer wishes to obtain the aforementioned services from reev in the agreed scope of services.
These terms and conditions apply when ordering the reev Platform products.
2.1 Ad Hoc Users Ad Hoc User means users of an electric vehicle who are not Authorized Users and whose charging processes are billed directly (ad hoc) via the PSP with the help of the Application after the user has recorded the corresponding means of payment.
2.2. Application means the software solution operated by reev in its IT infrastructure in the agreed scope of services, including its provision to the Customer via the internet as “Software-as-a-Service”.
2.3 Authorized Users means the users of an electric vehicle to whom the Customer has granted an authorization (e.g. tenants or employees of the Customer) (regularly on the basis of a separate agreement between the Customer and the Authorized User) and whose Charging Processes are subsequently billed (regularly once a month) using the Application via the PSP.
2.4 EMS refers to the product reev EMS, an energy management system that, through the use of the application, enables static or dynamic load management as well as advanced monitoring of the customer’s charging stations. EMS is part of the SaaS services and can be activated during the setup of the application (known as “onboarding”) by the customer, by the individuals on the customer’s side responsible for installing the charging infrastructure, or by reev. reev is entitled, but not obligated, to activate EMS. If the customer does not wish to use the EMS feature, it can be (re)deactivated at any time upon the customer’s request to reev.
2.5 Customer refers to the recipient of SaaS services or roaming services from reev within the agreed scope of services (e.g., the owner, lessee, or operator of a charging infrastructure (also known as a “charge point operator” or “CPO”) for electric vehicles and/or the owner of electric vehicles (which they make available to company car users).
2.6 Customer Charging Station refers to a system for charging the customer’s electric vehicles (e.g., charging stations owned, rented, or operated by the customer). The charging station may have one or more charging connections (known as charging points).
2.7 Charging Point Refers to an individual charging port on a charging station through which a charging process can take place (connector or plug).
2.8 Charging Key refers to the authentication methods specified for the respective product or function in Appendix: Authentication Methods for the respective product or function.
2.9 Charging Process refers to a user connecting an electric vehicle to a charging station for a minimum consumption of 0.1 kWh. Transactions falling below this threshold are classified as failed charging sessions and are not billed.
2.10 PSP refers to a payment service provider (payment service provider) that handles payment processing for paid top-up transactions.
2.11 reev Platform refers to the IT infrastructure operated by reev through which the application is made available to the customer.
2.12 reev Pre-Configured Refers to the option, when purchasing applicable hardware (charging stations) from a third party on which the reev software is already preinstalled, to use SaaS services for a period of one (1) month without being charged the monthly base fee for reev SaaS services that applies per charging point. This option is available only to new customers, i.e., provided that no prior contractual relationship regarding reev Platform products exists between the customer in question and reev.
2.13 SaaS Services refers to the provision of the application via the Internet as “Software-as-a-Service.”
2.14 Electricity Rate refers to the price in EUR/kWh (gross), which has been verified by the customer and is to be specified individually for each company car user within the application, and which the respective company car user pays for the procurement of charging electricity.
2.15 Rate refers to the price in EUR/kWh specified by the customer in the application for charging sessions by ad hoc users and authorized users.
2.16 User refers to users of an electric vehicle who use the application to charge their vehicle at a customer charging station, including users authorized for internal charging (free charging), authorized users, ad hoc users, and EM users (see Section 11.3).
2.17 Payment Method refers to the payment method (SEPA direct debit mandate or credit card) stored by the customer in the application for the collection of fees for SaaS services.
The SaaS services to be provided by reev are determined by the scope agreed upon between reev and the customer. The version of the relevant service specification in effect at the time the customer places the order shall be decisive.
Changes to the scope of services may be agreed upon with the customer’s consent; reev may make unilateral changes to the scope of services only within the framework of these contractual terms and conditions.
The place of performance is the router’s WAN port in reev’s data center. The customer is responsible for ensuring that it is able to receive the service.
The customer is responsible for the availability, functionality, configuration, and operation of the IT infrastructure and software required on the customer’s end, unless otherwise agreed upon in the contract.
reev is entitled, at its sole discretion, to engage subcontractors as vicarious agents to perform the services. To the extent that reev is legally required to notify the customer (e.g., due to data protection regulations), reev will inform the customer of the engagement of a subcontractor in accordance with the applicable legal provisions.
As part of its SaaS services, reev grants the customer the personal, non-exclusive, non-transferable, and non-sublicensable right, limited to the term of the contract, to use the application for its intended purpose via a Software-as-a-Service model. The customer has no right to access and/or rights to source code or other software from reev.
reev reserves the right to introduce different or additional third-party terms of use or license terms in connection with changes to the scope of services or as part of software updates to the reev Platform or the application, provided that this is necessary due to additional third-party components or changes to third-party terms of use or license terms, and provided that this does not result in any unreasonable restrictions on the contractual services provided to the customer.
The rights of use are personal and are granted exclusively to the customer. The customer is not permitted to resell or transfer these rights to a third party.
The operation and maintenance of the reev Platform are the responsibility of reev.
The reev Platform has an average annual uptime of 99%. This excludes necessary scheduled maintenance and disruptions beyond reev’s control. Such disruptions include, in particular, all events of force majeure.
reev will, whenever possible, notify customers in writing of scheduled maintenance at least 72 hours before it begins. However, reev reserves the right to perform unscheduled maintenance if necessary, particularly if this is required to ensure data security and operational reliability.
reev performs appropriate data backups of the processed data and the data stored by the customer for its own purposes. The accuracy and completeness of the data backups are not verified, nor is reev obligated to do so.
reev is entitled, but not obligated, to expand and further develop the scope of services and functionality of the SaaS services. reev reserves the right to offer such expansions and further developments only upon payment of an additional fee. If the Customer obtains an enhancement or further development for a fee through a corresponding agreement supplementing an existing agreement, these Terms and Conditions shall apply accordingly. If reev makes enhanced or additional features available free of charge after the conclusion of an agreement, these Terms and Conditions shall also apply.
reev may modify the scope of services and functionality of the SaaS services at any time to an extent that is reasonable for the customer. Such a modification is considered reasonable, in particular, if it becomes necessary for good cause—for example, due to disruptions in service provision by subcontractors or for security reasons—and the expressly agreed-upon service features remain essentially unchanged, as do reev’s primary contractual obligations. If the changes do not exclusively involve functional enhancements or do not affect only minor components of the SaaS services to be provided by reev, reev shall notify the customer of the change in writing at least four weeks before it takes effect. In this case, the customer has a special right of termination (see Section 31.5).
The electricity supplier and contractual partner for ad hoc users or authorized users is the customer, not reev. In this context, the customer is free to further define the terms of this electricity supply and usage agreement through its General Terms and Conditions of Business and Use.
A sample template for a CPO’s Terms of Use is attached to these Terms and Conditions as Appendix: Sample Template for Terms of Use of a CPO and constitutes a service provided by reev to the customer free of charge.
The sample terms of use provided here are made available by reev as a free service and do not replace legal advice regarding customization and adaptation. The sample terms of use were not created for a specific individual case or client. reev assumes no warranty or liability for the completeness, accuracy, or timeliness of the sample Terms of Use, as the legal framework (laws, case law, etc.) is subject to constant change.
A key component of the SaaS services is facilitating and supporting the payment processing of top-ups made by ad hoc users and authorized users.
To the extent that the customer wishes to market the customer charging stations, in whole or in part, to ad hoc users and authorized users via the reev platform, payment processing is not handled by reev itself but by a payment service provider or PSP (see Section 4.3).
The customer is not required to make the customer charging stations available to ad hoc users or authorized users. The customer may optionally enable these features in the application.
A prerequisite for using the payment processing service is that the customer must enter the applicable rate for the respective function (charging by ad hoc users or charging by authorized users) in the respective local currency per kWh (e.g., EUR per kWh) via the application. The customer is entitled to change the rate or the terms and conditions at any time.
In addition, the customer may, if necessary, specify further conditions for the charging process at their own discretion. The applicable rate and any additional conditions are displayed to the ad hoc user or authorized user before the charging process begins.
The customer agrees to indemnify reev against all claims by third parties that are brought against reev in connection with the terms and conditions governing the purchase of charging current, due to information provided by third parties that may be legally incorrect or incomplete. This does not apply if reev has reproduced the information received from the customer on the reev Platform in an inaccurate or incomplete manner.
A prerequisite for enabling payment processing (and thus for loading ad hoc users and authorized users) is that, at the time of the loading process, the customer is registered with a payment service provider authorized by reev or PSP at the time of the loading process and maintains a corresponding merchant account there, which is subject to the applicable separate contractual terms and conditions of the respective PSP.
By agreeing to these Terms and Conditions and marketing the Customer’s charging station to ad hoc users and/or authorized users via the reev Platform, the Customer accepts the separately applicable contractual terms and conditions of the relevant PSP. The customer (and reev as well) shall enter into any necessary additional agreements with the PSP for this purpose as required.
As a prerequisite for the customer to be able to use the PSP’s payment services via the reev Platform, the customer further agrees to provide reev with the necessary information about themselves and their business, and to authorize reev to disclose this information in connection with the use of the payment services offered by the respective PSP.
The reev website lists which PSPs are authorized to process payments. reev reserves the right to revoke an authorized PSP’s authorization at any time.
The payment service provider bills the ad hoc user or authorized user for the charging process and remits the respective payments to the customer after deducting a fee per transaction. The transaction-based fees can be found in the current version of the price list for the respective reev Platform product. To avoid errors in billing and the collection of receivables, the maximum costs incurred per charging session are limited to a net amount. The currently applicable limit is displayed to ad hoc users and/or authorized users on the reev.one website before the charging process begins.
At the end of each one (1) month billing period, the customer will be reimbursed for all fees charged for charging transactions made during that billing period within 14 days of the end of the billing period. The customer has the option to view the billing statements for the respective billing period. Billing documents generated by the PSP are available in the PSP’s system. For the duration of the contractual relationship between reev and the customer, reev will provide a corresponding link on the reev platform. The customer is solely responsible for collecting and retaining tax-related billing documents. Upon termination of the contractual relationship, reev will no longer guarantee access to such billing documents. From that point on, the customer must request the provision of billing documents directly from the respective PSP.
The customer bears the risk of non-payment by ad hoc users or authorized users. reev, or the PSP it has commissioned, will only distribute to the customer the amounts actually collected from the ad hoc users or authorized users (minus the applicable fee per transaction). No guarantee is provided that the amounts owed by ad hoc users or authorized users will actually be distributed to the customer.
4.7 No payment processing for third-party top-ups via the PSP
For clarification: The provisions of this section 4 do not apply to third-party charging, i.e., charging by company car users at third-party charging stations as defined in section 8 et seq. reev does not facilitate payment processing via the PSP for third-party charging sessions, but rather (i) the reimbursement of the company car user’s costs by reev on behalf of and at the expense of the customer, subject to the customer’s prior approval (Section 9.1(a)) or (ii) the issuance of a receipt on the basis of which the customer can reimburse the company car user’s costs themselves (Section 9.1(b)).
Defects are material deviations from the agreed scope of services to be provided. reev is liable for defects in the application that were already present at the time of delivery to the customer only if reev is responsible for such defects.
If the services contractually owed by reev are defective, reev shall, upon receipt of a written or text-based notice of defect from the customer and within a reasonable period of time, either remedy the defect or re-perform the services, at reev’s discretion. To the extent that reev has licensed third-party software for the customer’s use, rectification of defects shall consist of obtaining and installing generally available upgrades, updates, or patches, or of obtaining substantially equivalent third-party software. The provision of usage instructions that enable the customer to reasonably circumvent any defects that have arisen in order to use the application in accordance with the contract shall also be considered a remedy.
If, for reasons attributable to reev, the services are not provided free of defects within a reasonable period set by the customer in writing, the customer may reduce the agreed compensation by a reasonable amount. The right to reduce the remuneration is limited to the amount of remuneration pertaining to the defective portion of the service.
The customer shall promptly notify reev in writing or in text form of any defects that may arise. In addition, the customer shall assist reev free of charge in remedying such defects and, in particular, shall provide reev with all information and documents that reev requires to analyze and remedy the defects.
If the customer reports a defect to reev that is not attributable to reev, or submits a corresponding support request, the customer must reimburse reev (or third parties commissioned by reev) for the expenses incurred as a result of the defect report; the same applies if a supposed defect turns out to be a user error on the part of the customer or does not exist at all (a so-called apparent defect). The right to reimbursement does not apply if the customer did not recognize the existence of such an apparent defect and could not have recognized it even with the exercise of due diligence.
The Customer is responsible for ensuring that the required settings and information are made in the Application (such as the assignment of booking accounts or the registration and assignment of Authorized Users or Company Car Users, the Tariffs for fee-paying Charging Processes of Ad Hoc Users or Authorized Users or the Electricity Cost Tariffs for Charging Processes of Company Car Users) in order to be able to use the respective services in full.
The Customer is responsible for ensuring that the Customer Charging Stations registered on the reev Platform and third-party charging stations have a functioning GSM/LTE or Ethernet connection.
The Customer is responsible for ensuring that the latest firmware by the respective manufacturer is always installed on its Customer Charging Stations and third-party charging stations registered on the reev Platform and will carry out the corresponding software updates. reev is entitled but not obliged to carry out the corresponding software updates.
To use the EMS function in the “dynamic load management” mode, the customer is responsible for installing additional hardware components at their own expense, as specified in the Appendix: Technical Requirements for Customer Charging Stations as described. The customer must ensure that the hardware components are set up by qualified installers.
The customer must keep its login credentials for the reev Platform secure and may only grant access to authorized employees. The customer agrees to require its employees to treat the login credentials as confidential and to notify reev immediately if there is any suspicion that the login credentials may have become known to unauthorized persons.
In the event that the agreed-upon product also includes billing for authorized users and/or company car users, and thus involves the provision of the customer’s charging keys to authorized users or company car users, the customer must ensure that these charging keys are not disclosed to unauthorized third parties. The customer must require the authorized users/company vehicle users to comply accordingly. reev shall not be liable for the misuse of these charging keys to the extent that such misuse results from the use of the charging keys by unauthorized persons or from a violation of this section 6.2 is attributable to.
It is the customer’s responsibility to back up their data regularly and in a manner appropriate to the risks involved. This applies both to the data on the customer’s local systems and to the data the customer stores on the reev Platform.
The Customer grants reev a simple right of use, unlimited in time and space, to all non-personal usage data and content (in particular e.g. electricity consumption, load profile data), which he transfers to the servers of reev in the context of using the software or the reev Platform, to use the usage data and content to the extent necessary for energy industry forecasts (in particular e.g. for the evaluation of the total load profile and the implementation of load management). Personal data is not collected in this context. This right of use includes in particular the right to reproduce the usage data and content and to make them accessible to third parties to the extent required. reev is entitled to grant sublicenses to its vicarious agents insofar as this is required for the performance of the agreement. Apart from that, the right of use is not transferable. reev is entitled to retain usage data and content of the Customer beyond the duration of the agreement, as far as this is technically and legally required. In particular, reev is authorized to keep backup copies of the usage data and content provided by the Customer and to temporarily and permanently store such information that is required for accounting, documentation and billing purposes.
When using the SaaS Services of reev, the Customer will observe all applicable legal regulations, in particular those of copyright and data protection law. The Customer indemnifies reev from all claims of third parties, which they assert against reev due to an non-compliant use of the Application by the Customer, for which the Customer is responsible. reev will inform the Customer immediately about claims asserted by third parties and provide the information and documents necessary for the defense upon request. In addition, reev will either leave the defense to the Customer or undertake it in consultation with the Customer. In particular, reev will neither acknowledge nor dispute claims asserted by third parties without consultation with the Customer. The provisions of this Sec. 6.5 apply accordingly to contractual penalties as well as governmental or judicial fines and administrative fines, insofar as the Customer is responsible for them.
In order to make full use of the services set forth in the list of services, the Customer must make certain settings in the Application on their own responsibility. In addition to storing the Tariffs or Electricity Cost Tariffs, these are in particular
6.6.1 For the use of the functions “internal allocation / billing to booking accounts” and “Charging Company Cars at Home”: Creation of booking accounts, configuration of Charging Keys including assignment of vehicles or users authorized for internal Charging Processes or Company Car Users;
6.6.2 For the use of the “billing of Authorized Users” function, the Authorized Users must be stored in the system and provided with Charging Keys. In this context, the Customer shall also ensure that the Authorized Users record a valid means of payment and perform the actions and make the declarations required for the use of the means of payment and payment processing by the PSP.
6.6.3 For the use of the ‘EMS’ function, the following information must be stored in the application, depending on the number of charging points: (i) the maximum limit of the charging infrastructure in amperes, (ii) the phase rotation of the charging points, and (iii) the topology of the charging infrastructure. The information required for the customer’s charging points is displayed in the application.
7.1 reev is entitled to block the customer’s access to the reev Platform and application (and thereby suspend the SaaS services) if
7.1.1 There are indications that the customer’s login credentials have been or are being misused, or that the customer’s login credentials have been or are being disclosed to an unauthorized third party, or that the customer’s login credentials are being used by employees other than those designated by the customer on the reev Platform;
7.1.2 There are indications that third parties have otherwise gained access to the application provided to the customer;
7.1.3 the suspension is necessary for technical reasons;
7.1.4 reev is required by law, court order, or regulatory authority to suspend access;
7.1.5 the customer is more than one month in arrears with payment of the agreed fee;
7.1.6 the customer has provided incorrect bank account information when paying by SEPA direct debit, or has provided incorrect credit card information when paying by credit card, and the customer’s payment obligations cannot be fulfilled using the payment method provided;
7.1.7 The customer has provided incorrect or invalid contact information, and communication between reev and the customer is not possible.
7.1.8 the customer has not registered a valid payment method as defined in Section 29.2 in the application, or a registered payment method has become invalid, and the customer has not replaced it with a valid payment method despite a written request from reev and after the expiration of a reasonable grace period (grace period) with a valid payment method.
7.2 reev shall notify the customer of the suspension in text or written form with reasonable notice, but no later than one business day before the suspension takes effect, provided that such notice is reasonable in light of the interests of both parties and consistent with the purpose of the suspension. For partial suspension pursuant to Section 7.3, the deviating provisions regarding notice set forth therein shall apply.
7.3 In the cases described in Sections 7.1.5 and 7.1.8, reev is entitled to initially restrict the customer’s access to the reev Platform and its application in such a way that the customer can only use the application to a limited extent (partial suspension). The ability to perform charging operations at the customer’s charging stations, including the authentication of users via charging keys, remains unaffected by the partial suspension. The partial suspension remains in effect until the customer has paid the agreed-upon fee in full and/or has added a valid payment method, as defined in Section 29.2, to the application. Prior to the commencement of the partial suspension, reev will notify the customer in writing of the impending restriction as part of the request preceding the grace period pursuant to Section 7.1.8; the notification obligation under Section 7.2 shall thereby be deemed fulfilled.
8.1 Expense Reimbursement and Receipt Management refers to the version of the “Charge Company Car at Home” feature, through which reev enables the creation of a receipt that the customer can use to reimburse the company car user for electricity costs incurred through third-party charging sessions.
8.2 Expense Reimbursement: Receipt Management and Payment Refers to the version of the “Charge Company Car at Home” feature, under which reev reimburses the company car user for electricity costs incurred through third-party charging sessions on behalf of and at the expense of the customer, subject to the customer’s prior approval.
8.3 Third-Party Charging Station refers to a system for charging electric vehicles that is used by a company car user and is not a customer charging station.
8.4 Third-Party Charging refers to a company car user connecting an electric vehicle to a third-party charging station for a minimum consumption of 0.1 kWh. Charging sessions that fall below this threshold are classified as invalid charging sessions and are not recorded.
8.5 Company Car Users refers to users of a customer’s electric vehicle (company car), who use third-party charging stations (e.g., their own wall boxes) and to whom the customer has agreed (typically based on a separate contractual agreement between the customer and the company car user) to cover the charging costs incurred by charging the company car.
When ordering the “Charge Company Car at Home” feature, the customer chooses between the “Expense Reimbursement—Receipt Management” product version and the “Expense Reimbursement—Receipt Management and Payment” product version:
9.1.1 As part of the product version Expense Reimbursement Receipt Management and Payment, reev will regularly provide the Customer with an overview of the Third-Party Charging Processes carried out by the respective Company Car Users and the resulting electricity costs for the approval of the resulting reimbursement payment. In this case, the Customer and reev hereby agree on the payment procedure, according to which the Customer instructs reev to pay the individual reimbursement payment to the respective Company Car User by approving the individual reimbursement payment within the Application. reev sends the Customer a monthly statement of the reimbursement payments, collects the corresponding payments from the Customer and forwards them to the respective Company Car User. This payment procedure is limited to payments of reimbursements from the “Charging Company Cars at Home” function.
9.1.2 As part of the Expense Reimbursement Receipt Management product version, reev enables the creation of a receipt on the basis of which the Customer himself reimburses the electricity costs of the Company Car User for Third-Party Charging Processes. In this case, no payment processing of Third-Party Charging Processes takes place via reev (or the PSP).
The customer can change the product version by notifying reev 4 weeks before the end of a billing period.
Obligations under this Sec. 10 apply to the Customer as a contractual partner of reev, even if Third-Party Charging Stations are owned by a third party. Insofar as the Customer makes use of the Company Car User to fulfill his respective obligations, he is responsible for the fault of the Company Car User to the same extent as his own fault.
In order to be able to use the “Charging Company Cars at Home” function, the Customer must enter all the necessary data for the Third-Party Charging Station and the Electricity Cost Tariff applicable for billing the Third Party Charging Processes at the Third-Party Charging Station via the Application for the reev Platform. As long as the Third-Party Charging Station is not fully recorded via the Application, the Customer cannot use the “Charging Company Cars at Home” function. The Customer is responsible for the completeness and accuracy of the required data. This also applies if the Customer gives the Company Car User the option of entering the data themselves via the reev app.
The customer is solely responsible for correctly entering the electricity rate to be used for reimbursement of expenses. The reev app allows the customer to save the relevant documentation (e.g., electricity bill or contract documents), which the customer must provide. The customer may allow the company car user to enter the electricity rate and/or the supporting documentation themselves via the app. It is the customer’s responsibility to verify the accuracy of the information provided by the company car user. reev is under no obligation to verify the accuracy, completeness, and/or legal compliance of any electricity rates reported by the company car user, supporting documentation provided, or other information provided by the customer or the company car user. The customer is responsible for ensuring that they receive the information and documents required for the proper documentation of an income tax-exempt expense reimbursement and for retaining them in accordance with legal requirements. Upon termination of the contractual relationship, reev is no longer obligated to provide billing documents.
10.4.1 The customer is solely responsible for establishing and maintaining the functionalities, technical requirements, and equipment necessary for connecting the third-party charging stations it has registered on the reev Platform (in particular (i) the technical requirements set forth in the Appendix: Technical Requirements for Customer Charging Stations, as well as (ii) the implementation of one of the Appendix: Authentication Options for third-party charging stations).
10.4.2 Provided that third-party charging stations meet the requirements of these Terms and Conditions, in particular this section 10 If these requirements are not met, the “Charge Company Car at Home” feature cannot be used. reev also reserves the right to have such third-party charging stations removed from the reev Platform after setting a reasonable deadline and to correct the third-party charging stations listed on the reev Platform accordingly.
reev assumes no responsibility for the procurement of charging current or for compliance with all energy and metrology regulations, civil, and tax regulations associated with the operation of third-party charging stations or the reimbursement of expenses, nor for the payment of all associated taxes and fees, in particular electricity tax or income tax.
11. Additional Definitions for Roaming Services
11.1 Third-Party Platform refers to a software-based e-mobility B2B service platform operated by a third party (e.g., Hubject GmbH) that connects operators and/or marketers of charging stations for electric vehicles with providers and users of e-mobility services.
11.2 EMP refers to an eMobility Provider that is a partner of the third-party platform. No contractual relationship between the EMP and the customer is established under these terms and conditions or otherwise in connection with the roaming services; the customer enters into a contractual relationship solely with reev.
11.3 EM User refers to EMP contract customers who use electric vehicles. An EM User initiates a charging session at a customer charging station via the third-party platform and may have multiple means of identification. The roaming-based marketing of customer charging stations to electric vehicle users who do not have a contractual relationship with an EMP and only wish to charge occasionally is not covered by roaming services; however, such marketing can be conducted through ad hoc charging.
11.4 Charging Rate is the price agreed upon between reev and the customer for charging sessions by EM users, expressed in EUR/kWh.
11.5 Roaming Services refers to reev’s registration of customer charging stations on the third-party platform, the commercial marketing, use, and exploitation of the customer’s charging stations via the third-party platform by reev in its own name, on its own account, and at its own risk, as well as the billing of charging sessions generated via the third-party platform between reev and the customer.
11.6 Roaming Marketing refers to the marketing of customer charging stations by reev as part of its roaming services.
In order to provide roaming services, the customer authorizes reev to make the customer’s charging stations available to EM users for charging purposes and grants reev, solely for the purpose of providing the roaming services, a right of use and exploitation at the customer’s charging stations that is limited in time to the duration of the contractual relationship, but not limited in terms of location or the customer’s use, of the customer’s charging stations.
reev provides roaming services to customers. In connection with the provision of roaming services, reev is not obligated to,
13.1.1 to provide the customer with access to the third-party platform or to otherwise make the third-party platform available to the customer for use;
13.1.2 To ensure a certain level of utilization of the customer’s charging stations or a certain number of charging sessions.
Furthermore, reev points out that the information under section 3.6 The terms of use of a CPO (regardless of whether the template or the customer’s own terms of use are stored in the application) cannot be enforced against EM users in connection with the provision of roaming services. In this regard, the terms and conditions of the third-party platform—over which reev has no control—apply. The customer reserves the right to incorporate its own terms of use (including those applicable to EMPs or EM users) by posting them in a clearly visible manner at the customer’s charging stations (including legal review of such terms).
For the purpose of roaming marketing, reev enters into a subscriber agreement with the EMPs registered on the third-party platform. By entering into and complying with the terms of the subscriber agreement with the EMPs, reev ensures that the EM users of the respective EMPs have access to and can use the customer charging stations provided by the customer.
reev will market the customers’ charging stations on its own behalf, at its own expense, and at its own risk, in accordance with Section 13 and shall issue a monthly statement to the customer detailing the charging transactions, either directly or through a PSP, accompanied by an itemized breakdown.
The service fee owed by reev to the customer for each charging session corresponds to an amount in EUR per kWh, which can be found in the current version of the service and pricing list for the respective reev Platform product.
reev reserves the right to adjust the agreed-upon service price at any time, at its reasonable discretion, in line with changes in electricity prices and/or the prices on a third-party platform.
14.2.1 reev will notify the customer of any increase in the service price via the application. The increase in the service price will take effect at the end of the calendar month following the notification, with effect for the future.
14.2.2 reev will notify the customer of a reduction in the service price via the app no later than four weeks before it takes effect. The reduction in the service price will take effect at the beginning of the following quarter and apply prospectively.
In the event that reev reduces the service price, the customer is entitled to grant reev the right of use and exploitation pursuant to Section 12 . In this case, reev will disconnect the affected customer charging stations from the third-party platform and update the list of charging stations stored in the application accordingly.
Billing for charging sessions generated via the third-party platform and payment to the customer will be handled either (1) by reev itself or (2) reev will, at its sole discretion, use a payment service provider (PSP) it has engaged to process the necessary financial transactions.
The charging sessions carried out by EM users are billed to the customer by either reev or the PSP, based on each hundredth of a kWh used. To this end, reev or the PSP issues a credit memo to the customer by the 15th calendar day of the following month, which includes a list of the charging sessions that took place. Faulty charging sessions are not listed. The billed amounts for the charging sessions shown on the credit memo (minus the respective fee per transaction, which can be found in the current version of the price list for the respective reev Platform product) will be paid out by reev or the PSP to a bank account designated by the customer within 20 calendar days of the credit memo’s issuance. The payment is made net, plus the value-added tax required by law.
reev, in turn, will invoice the EMP—in its own name, on its own account, and at its own risk—for a fee plus an administrative surcharge for the billing of roaming services. reev is free to determine the amounts billed to the EMP and is not bound by any instructions from the customer. reev has no influence over the fees that the EMP subsequently charges the respective EM User. reev bears the clearing risk vis-à-vis the EMP in connection with the billing.
In the event of complaints regarding the accuracy of charging sessions performed by EM Users, reev will review the session reported by the EMP from both a technical and content perspective. In doing so, reev will verify that the data transmitted by the customer’s charging station is plausible and factually correct. If reev determines that the data transmitted by the customer’s charging station is incorrect and/or implausible, reev will honor the EMP’s complaint and work toward a mutually agreeable resolution of the complaint. If this results in a refund of fees to the EMP or EM User, the service price credited to the customer will be deducted from the subsequent credit and offset against the revenue generated. reev will take steps to minimize complaints through proactive data validation.
15.1 Third-Party Platform refers to a digital infrastructure operated by a third party (e.g., myPayter) that is used to operate the customer payment terminal and is technically connected to the reev Platform by reev.
15.2 Customer Payment Terminal Refers to a customer’s card payment system (e.g., the customer’s own or a leased system) for processing payments between PT users and customers at customer charging stations using physical or digital payment cards, which is operated by a third-party platform. The customer payment terminal can be installed as a freestanding unit in the vicinity of the customer charging stations or integrated into the customer charging station itself.
15.3 Charging via a Customer Payment Terminal refers to the charging of a PT User’s electric vehicle at a customer charging station without the PT User having to log in or register with the customer beforehand, using contactless payment at the customer payment terminal, thereby enabling spontaneous charging even without a pre-existing contractual relationship between the PT User and the customer.
15.4 PSP Payment Platform refers to a digital payment infrastructure operated by the PSP (e.g., Elavon) and through which the processing of payments from PT users to the customer during a top-up transaction using a customer payment terminal is carried out in whole or in part, and which is technically connected to the reev Platform by reev.
15.5 PT Services refers to Software as a Service (SaaS) offerings provided by reev in connection with the technical integration of the customer’s payment terminal into the reev Platform, and the facilitation of the customer’s commercial marketing of top-up transactions conducted via the customer’s payment terminal.
15.6 PT Rate refers to the price in EUR/kWh set by the customer in the reev app for charging sessions by PT users.
15.7 PT User refers to users of an electric vehicle who use the customer payment terminal to pay for a charging session.
16.1 Services Provided by reev, Grant of Rights of Use
16.1.1 The Customer engages reev to provide PT Services. reev provides these PT Services for a fee. The commercial marketing of the Customer’s charging stations via the Customer’s payment terminal is conducted in the Customer’s name, for the Customer’s account, and at the Customer’s own risk, using the reev application.
16.1.2 In this regard, the customer authorizes reev to make the customer’s charging stations, along with the customer’s payment terminal, available for charging transactions via the third-party platform.
16.1.3 The Customer authorizes reev, as an intermediary, to process payments from PT Users resulting from charging transactions conducted via the Customer’s payment terminal through the PSP payment platform on behalf of and for the account of the Customer. An electricity supply and usage contract is concluded solely between the Customer and the PT User. The Customer authorizes reev, as an intermediary, to accept payments from the PT User arising from the electricity supply and usage contract. Billing and payment to the Customer are governed by Section 19.3 as provided below.
16.1.4 Exclusively for the purpose of providing the PT Services, reev grants the Customer the right to use the Customer’s charging stations for a period limited to the term of the contractual relationship, but without any geographical or customer-specific restrictions.
The rights of use granted in connection with the provision of PT Services are personal and are granted exclusively to the customer. The customer is not permitted to resell or transfer these rights to a third party.
The term and notice period of the agreement regarding the provision of PT Services correspond to the term and notice period of the SaaS services.
If cancellation fees are incurred by the third-party platform provider and/or the PSP payment platform in connection with PT Services, such fees shall be borne by the customer.
In connection with the provision of PT Services, reev is not obligated to,
18.1.1 to provide the customer with access to the third-party platform or the PSP payment platform, or to otherwise make it available for use;
18.1.2 To ensure a certain level of utilization of the customer payment terminals or a certain number of transactions.
Furthermore, reev points out that the possible inclusion of the items listed under section 3.6 (regardless of whether the template or the customer’s own terms of use are stored in the application) is also reserved for the customer with respect to PT users through clearly legible notices posted at customer charging stations and customer payment terminals (including their legal review).
reev will market the customer’s charging stations via the customer’s payment terminal in the customer’s name, on the customer’s behalf, and at the customer’s risk, in accordance with Section 16 and, either directly or through a PSP, issue a monthly credit note to the customer detailing the charging transactions performed, accompanied by an itemized statement.
Billing PT Users for charging transactions is a key component of PT Services. To the extent that the customer markets the customer charging stations to PT users via the customer payment terminal, payment processing for the PT user is not handled by reev itself, but by the PSP on behalf of and for the account of the customer.
19.1.1 To use the payment processing service, the customer must enter the rate applicable to PT Users in EUR per kWh via the reev application. The customer is entitled to change the rate or the terms and conditions at any time.
19.1.2 In addition, the customer may, if applicable, specify further conditions for the charging process at their own discretion. The selected rate plan and any additional conditions will be displayed to the PT User before the charging process begins.
19.1.3 The customer agrees to indemnify reev against all claims by third parties that are brought against reev in connection with the terms and conditions governing the purchase of charging current due to information provided by third parties that may be legally incorrect or incomplete. This does not apply if reev has reproduced the information received from the customer on the reev Platform in an inaccurate or incomplete manner.
19.2.1 The PSP bills the PT User for the charging process.
19.2.2 Through the reev app, the PT user receives a receipt for each transaction in the customer’s name and on the customer’s account.
19.2.3 The PSP is responsible for billing PT Users for charging sessions. To avoid errors in billing and the collection of receivables, the maximum costs incurred for a single charging session are capped at a net amount. The currently applicable limit is displayed to PT Users on the customer payment terminal before the charging process begins.
19.3.1 The amounts collected by reev via the PSP from top-up transactions processed through the customer payment terminal are disbursed via the reev application. To this end, reev issues a monthly payment request to reev on behalf of the customer.
19.3.2 After the end of each one (1) month billing period, the customer will be paid all amounts corresponding to the charging transactions made during that billing period within 14 days of the end of the billing period. The customer can view the statements for each billing period in the system.
19.3.3 The PSP receives a fee per transaction. reev bills the customer monthly for these transaction-based fees, which are listed in the current version of the price list.
19.4.1 In the event of complaints regarding the accuracy of charging transactions performed by PT User, reev will verify the transaction displayed by the customer’s payment terminal both technically and in terms of content. In doing so, reev will verify whether the data transmitted by the customer charging station is correct in terms of content.
19.4.2 If reev determines that the data transmitted by the customer charging station and the customer payment terminal is incorrect, reev will address the PT User’s complaint and work toward a mutually agreeable resolution of the complaint. If this results in a refund of fees to the PT User, the service price credited to the customer will be deducted from the subsequent credit and offset against the revenue generated. reev will take steps to minimize complaints through proactive data validation.
The terms and conditions of the contract, Parts II, 5, and 6, apply.
21.1 Battery-Electric Vehicle refers to purely battery-powered electric vehicles as defined in § 2(3) of the 38th BImSchV, of which the customer is the owner.
21.2 Market Price means the price published by Argus Media Ltd. for trading GHG allowances, expressed in euros per metric ton of CO2.
21.3 Quota Fee refers to the fee applicable between reev and the customer for the transfer of GHG allowances by reev.
21.4 Allowance Trader refers to a service provider that (i) markets GHG allowances to parties subject to allowance obligations and (ii) handles the settlement of GHG allowance trading with the competent authorities.
21.5 Entity Subject to Quota Requirements refers to a person who, pursuant to Section 37a(1) and (4) of the Federal Immission Control Act (BImSchG), is obligated to reduce the greenhouse gas emissions caused by the placing on the market of gasoline or diesel fuels. The reduction is achieved through so-called compliance options. The consumption of electricity for use in road vehicles constitutes one such compliance option.
21.6 GHG Emissions Trading refers to the fulfillment, for a fee, of a permit holder’s obligation to reduce greenhouse gas emissions by a third party.
When ordering the reev GHG Allowances product, the customer grants reev the right to participate in GHG allowance trading, to the extent agreed upon, using the publicly accessible charging stations and/or battery-electric vehicles registered on the reev Platform (Designation of a person as a third party within the meaning of Sections 5(1), sentence 2, and 7(5) of the 38th BImSchV).
reev authorizes a quota trader to participate in GHG quota trading using the customer’s charging points and/or battery-electric vehicles registered on the reev platform, in each case to the agreed extent.
reev owes the customer a quota fee for the transfer of the right to participate in GHG emissions trading.
23.2.1 reev will display to the customer the quota fee valid at that time and for the remainder of the current calendar year when a customer’s charging point and/or battery electric vehicle is registered in the application. For charging points and/or battery-electric vehicles registered at a different time, a different quota-based fee may apply (which will apply to these charging points and/or battery-electric vehicles for the remainder of the current calendar year).
23.2.2 If the customer registers charging points and/or battery-electric vehicles for the reev GHG Quotas product, the quota fee displayed to the customer in the app at any given time shall apply to the respective charging points and/or battery-electric vehicles for the remainder of the current calendar year.
23.2.3 reev reserves the right to adjust the applicable quota fee, even during the current calendar year, in the following cases:
23.2.3.1 In the event of a change in the market price of more than 20% within a calendar year, to the then-current market price for GHG allowances;
23.2.3.2 In the event that another quota trader to participate in quota trading, provided that this change results from imminent insolvency or the filing of a petition to open insolvency proceedings against the assets of the previously appointed quota trader.
reev will notify the customer in writing without delay of any adjustment to the quota fee.
23.2.4 In the event of a reduction in the quota-based fee pursuant to Section 23.2(c) , the customer is entitled to deactivate the reev GHG Allowances product within the application. This has no effect on other services contractually agreed upon between the parties (e.g., SaaS services).
23.2.5 Four (4) weeks before the end of the calendar year, reev will notify the customer (e.g., via the application and/or by email) of the quota fee applicable for the following calendar year for the customer’s charging points registered at that time. The customer then has the option to deactivate the GHG Quotas feature in the app by January 15 of the following calendar year. If the customer deactivates the GHG Quotas feature within this period, the right to participate in GHG quota trading shall end at the close of the current calendar year in accordance with Section 26. If the feature is not deactivated by the deadline, the customer transfers the right to participate in GHG quota trading using the customer’s recorded charging points for the following calendar year at the quota fee in effect at that time.
To participate in GHG emissions trading, the electricity supplied through the customer’s agreed-upon publicly accessible charging stations for use in electric vehicles must be certified. The quota trader handles the certification process with the competent authority (currently the Federal Environment Agency). Certification is based on the data provided by the customer in accordance with Section 24.1 information to be submitted on a regular basis. The quota dealer forwards this information to the competent authority. Payment of the quota fee is made—taking into account the average processing time of the competent authority—no later than eight (8) weeks after reev has been notified of the successful certification and (in the case of payment by reev) the quota trader has paid the corresponding marketing proceeds to reev.
The quota payment for battery electric vehicles will be paid to the customer no later than eight (8) weeks after reev becomes aware of the successful certification and (in the case of payment by reev) the quota dealer has paid the corresponding sales proceeds to reev.
Payment of the quota fee is made either by reev itself or by a third party (e.g., the quota dealer or a payment service provider commissioned by the quota dealer). If the customer is offered multiple payment options when ordering the reev GHG Quota product, the customer may freely choose among them. reev is not obligated to offer the customer multiple payment options. The quota payment is a net amount and is paid to the customer plus any applicable sales tax. The customer is responsible for remitting the sales tax.
24.1 Enabling GHG emissions trading for publicly accessible charging stations
24.1.1 The customer must ensure that its publicly accessible charging points registered on the reev platform meet all the necessary requirements for using the reev GHG Quota product. These requirements are derived from the provisions of the 38th BImSchV (or from any statutory regulation replacing it) and may be found in the Appendix: Requirements for Participation in GHG Emissions Trading may be taken from. reev is entitled, but not obligated, to adapt the Annex to the applicable legal situation. The provisions of Section 27 remain unaffected.
24.1.1 Pursuant to Section 6(1) of the 38th BImSchV (or any statutory provision replacing it), reev requires the information provided in the Appendix Requirements for Participation in GHG Emission Trading for publicly accessible charging points. reev will automatically retrieve this information via the reev Platform. reev is authorized to make this information available to the quota trader for the purpose of GHG quota trading.
To the extent that information cannot be retrieved automatically (e.g., in the event of a change to the information required by law), the customer agrees to take all reasonable and necessary actions and to provide all necessary declarations to enable reev to (continue to) participate in GHG quota trading using the customer’s publicly accessible charging stations.
The customer enables reev to participate in GHG quota trading for battery-electric vehicles by providing reev, immediately after ordering the product, with reev GHG quotas, but no later than January 31 of the calendar year following the order, a copy of the current and properly executed Part I of the vehicle registration certificate(s) in accordance with the Vehicle Registration Ordinance. The customer shall send reev a new copy if the submitted copy is illegible, of insufficient quality, or otherwise unsuitable. Further terms and conditions regarding the use of reev GHG quotas for battery-electric vehicles can be found in the Attachment Requirements for Participation in GHG Emissions Trading.
The customer guarantees, by way of an independent warranty pursuant to § 311 BGB, that it has not designated any person other than a third party to participate in THG quota trading using the agreed-upon publicly accessible charging stations or the battery-electric vehicles.
For the term of the reev GHG Allowances product, the customer shall refrain from (i) designate any persons other than third parties to participate in GHG quota trading using the agreed-upon publicly accessible charging points or battery-electric vehicles, and (ii) participate in GHG quota trading themselves using the agreed-upon publicly accessible charging points or battery-electric vehicles.
If the quota trader or the competent authority notifies reev that the customer has already designated another person as a third party to participate in GHG quota trading, reev is entitled to refuse payment of the quota fee for the corresponding calendar year for the respective publicly accessible charging points or battery electric vehicles. reev will immediately inform the customer of any such notification from the quota dealer or the Federal Environment Agency.
The customer is obligated to compensate reev for any damages resulting from the transfer of the right to participate in THG emissions trading to a third party. The nature and extent of the damages to be compensated are governed by Sections 249 of the German Civil Code (BGB).
Notwithstanding Section 31 , the transfer of the right to participate in GHG quota trading for battery-electric vehicles and public charging stations is limited to the calendar year in progress at the time the reev product is ordered for the respective battery-electric vehicles or public charging stations.
The parties’ mutual right to terminate the agreement for cause remains unaffected.
27.1.1 Adding Customer Charging Stations to the Application
To use the SaaS services, roaming services, and GHG quotas, the customer must enter all required data (e.g., charging power, temporal and spatial access restrictions, and, if applicable, proof of green electricity) for the customer’s charging stations via the reev Platform application. Once all relevant charging station data has been fully entered, all service components (excluding roaming, ad hoc charging, “charging company cars at home,” and GHG quotas) of the selected product will be activated. If the customer does not wish to use service components that have already been activated, they must deactivate them. As long as customer charging stations have not been fully registered via the app, the customer cannot make full use of reev’s services.
27.1.2 QR Codes on the reev Platform
Based on the charging station data collected by the customer, reev generates stickers with a QR code—including the EVSE ID—for each registered customer charging station and provides them to the customer. The customer is required to affix the stickers provided by reev—which feature a QR code containing the EVSE ID—to all registered customer charging stations. The customer is both authorized and obligated to use these stickers.
Stickers with a QR code that includes the EVSE ID may no longer be displayed at customer charging stations that are no longer tracked by reev and must be removed at the customer’s own expense.
27.1.3 Third-Party Platform Compatibility Logo
In addition, the customer must prominently display the intercharge compatibility logo provided by reev on all customer charging stations registered for use with roaming services on the third-party platform no later than the time reev registers the customer charging station with the third-party platform. The customer is both entitled and obligated to use this logo.
The intercharge compatibility logo may not be displayed at customer charging stations that are not—or are no longer—registered with the third-party platform; the customer must immediately remove any logos that have been displayed, at their own expense.
The customer must provide reev with the static and dynamic location data for its customer charging stations registered on the reev Platform. reev may store, disclose, and use this data on the reev Platform as well as on third-party platforms (and, in particular, may also share it with the EMPs so that the EMPs can display this data to their respective EM users). Furthermore, reev is entitled to use and exploit the data released by the customer commercially, either unaltered or in processed form (such as in aggregated form or linked to other data), or to make it available to third parties, in particular third-party providers (e.g., Hubject GmbH), for commercial exploitation, either for a fee or free of charge.
27.3.1 The Customer shall ensure that the customer-owned charging stations registered on the reev Platform comply with the applicable public law standards and regulations in effect at the time they are put into service and are operated and maintained in accordance with the applicable standards and regulations. They must also meet the technical requirements set forth in the Appendix: Technical Requirements for Customer Charging Stations must be met.
27.3.2 The Customer is obligated to provide the functionalities, technical requirements, and equipment necessary to connect the customer charging stations it has registered on the reev Platform (in particular for implementing one of the Appendix: Authentication Methods ) and to maintain them.
27.3.3 If a registered customer charging station becomes inoperable, the customer must notify reev immediately. The same applies if the station subsequently becomes operational again.
27.3.4 Provided that customer charging stations meet the requirements of these Terms and Conditions, in particular this section 27 (including the Appendices “Technical Requirements for Customer Charging Stations” and Authentication Options), reev has the right, after setting a reasonable deadline, to have such customer charging stations disconnected from the reev Platform and to correct the customer charging stations registered on the reev Platform accordingly.
The customer must ensure that its customer charging stations registered on the reev platform comply with calibration regulations in accordance with the provisions of the applicable Measurement and Calibration Act.
The customer agrees to make its customer charging stations registered on the reev platform available to users in accordance with the contractual relationship between reev and the customer. This obligation is subject to the availability of free capacity at the respective customer charging station. This does not affect the customer’s right to deactivate ad hoc charging or roaming, to limit the general availability of customer charging stations to specific times, or to make the use of customer charging stations located in semi-public or private spaces contingent upon users simultaneously availing themselves of other services or benefits offered on-site by the customer. The customer must notify reev in advance via the app of any such restrictions, as well as of the subsequent removal of such restrictions, if applicable.
The customer (e.g., as the owner, lessee, or operator of the customer charging stations) is responsible to reev for procuring the charging power, operating the customer charging stations, and complying with all related energy, calibration, civil, regulatory, and tax regulations, as well as for the payment of all associated taxes and levies, in particular the electricity tax.
In particular, reev is under no obligation to verify the accuracy, completeness, and/or legal compliance of the pricing information, contract terms with an electricity supplier, or other customer information provided by the customer regarding the purchase of charging electricity.
For the SaaS services, the “Charge Company Car at Home” feature, and roaming services, the customer pays the contractually agreed-upon fee, which consists of (i) a monthly base fee per charging point or registered third-party charging station and, if applicable, (ii) a monthly fee per SIM card ordered and/or (iii) a monthly base fee per location. The fees listed above can be found in the current version of the price list for the respective product. Unless otherwise specified therein, all prices are listed as net prices and are subject to applicable sales tax.
Invoices are issued in advance, at the beginning of each agreed billing period.
The customer is required to register and maintain a valid payment method, as defined in Section 2.[17], in the application for the entire duration of the contractual relationship, to the extent that this is necessary for the agreed-upon payment method.
If the customer has selected SEPA direct debit as the payment method, the customer is required to provide reev with a valid SEPA direct debit mandate and to maintain it for the duration of the contractual relationship. Based on this mandate, reev will collect the fees due from the payment account specified by the customer. The customer must ensure that the specified payment account is accessible for SEPA direct debits and has sufficient funds on the respective collection date.
The fees invoiced are due upon issuance of the invoice, unless otherwise specified in this Section 29.2. For payments via SEPA direct debit, reev will notify the customer of the amount to be collected and the collection date in a SEPA pre-notification. The invoice may also serve as a SEPA pre-notification, provided it includes the amount to be collected and the collection date. The collection will take place no earlier than 5 business days after receipt or electronic delivery of the SEPA pre-notification, unless a different timeframe has been agreed upon with the customer.
Payment by bank transfer upon receipt of an invoice is available only to customers with whom this has been expressly agreed upon in the order form or in a separate agreement. In this case, the invoice amount must be paid within 14 days of receipt of the invoice.
reev reserves the right to adjust the contractually agreed fees at its reasonable discretion in line with changes in the costs that are relevant for pricing. A fee increase may be considered if, for example, the costs of procuring software, energy, the use of communication networks, cloud infrastructure services, or labor costs rise, or if other changes in economic or legal conditions lead to a changed cost situation. Increases in a particular cost category, such as labor costs, may only be used to justify a price increase to the extent that they are not offset by any declining costs in other areas, such as software costs.
In the event that reev adjusts the agreed-upon fees, the customer is entitled to a special right of termination pursuant to Section 31.5 .
In the case of reev Preconfigured, the monthly base fee per charging point applicable to the use of SaaS services is waived for a period of one (1) month from the date the contract is concluded. For clarification: This does not apply to transaction-based fees that are incurred when using individual components of the SaaS services in accordance with these Terms and Conditions or that are charged by third parties (e.g., fees charged by the PSP for billing the charging process to the ad hoc user or authorized user, see Section 4.4). If you use additional products on the reev Platform, the corresponding fees will apply in accordance with the contractual agreement.
Activation and ongoing provision of the SaaS services require that the customer register and maintain a valid payment method, as defined in Section 29.2, within the application, to the extent that such registration is required under the agreed-upon payment method.
If no valid payment method is on file, or if a payment method on file becomes invalid, reev will notify the customer and, in accordance with Section 7.1(h), grant the customer a grace period to provide a valid payment method. If the customer does not replace the missing or invalid payment method within a reasonable period of time as notified to them, reev is entitled to suspend the activation of the SaaS services or restrict the customer’s access to the reev Platform and application in accordance with Section 7 until the customer has provided a valid payment method.
30. Liability
reev is liable in cases of willful misconduct or gross negligence, in the event of culpable injury to life, limb, or health, and in cases of liability under the Product Liability Act. reev is further liable for the culpable breach of material contractual obligations (i.e., those obligations whose fulfillment is essential for the proper performance of the contract and on whose fulfillment the customer may rely), whereby liability in cases of mere negligence is limited to compensation for foreseeable damages typical for this type of contract.
Any liability on the part of reev beyond that specified in section 30.1 is excluded.
To the extent that reev’s liability is excluded or limited, this also applies in favor of reev’s legal representatives, employees, and agents.
In the event that reev or the customer asserts or intends to assert liability claims arising from or in connection with a user’s (or an EMP’s) conduct in relation to a user’s use of a customer charging station, the parties agree to promptly notify the other party of such a claim and to cooperate with each other in clarifying the underlying facts, in particular by providing each other with the information necessary to clarify the facts, if and to the extent that such information is known to the other party or can be ascertained with reasonable effort.
The customer shall indemnify reev against any claims by third parties (e.g., users or EMPs) that such parties may assert in connection with the use of the customer-operated charging station. The customer shall post operating instructions or usage guidelines at the customer charging station to prevent inadvertent misuse of the customer charging station.
The term of the contractual relationship between reev and the customer is indefinite and begins upon signing the contract. Unless otherwise specified, the minimum contract term is two contract years.
31.2.1 In the the event reev Preconfigured, access to the SaaS services ends automatically upon expiration of the one-month period, without requiring notice of termination from either reev or the customer. The customer has the option to extend the contract accordingly. In the event of a contract extension, all provisions of these Terms and Conditions apply, with the exception of the provisions regarding reev Preconfigured under Section 29.4 and this section 31.2. The services to be provided by reev will then be based on the scope agreed upon between reev and the customer.
31.2.2 If the customer orders the reev GHG Allowances product during the term of reev Preconfigured, the transfer of the right to trade allowances applies to the current calendar year. This also applies if the customer does not enter into a contract extension after the term of reev Preconfigured has expired.
The contractual relationship may be terminated by either party—initially at the end of the agreed minimum contract term of two years, and thereafter at the end of each contract year—by providing written notice (e.g., via email) with three (3) months’ advance notice.
A party’s right to terminate the agreement for cause remains unaffected. Such termination must also be provided in writing. reev is entitled to terminate the agreement for cause, in particular, if
31.4.1 The customer is more than six weeks in arrears with payment of the agreed fee, and reev has given the customer written notice of termination with a two-week notice period prior to the termination taking effect; or
31.4.2 Upon termination of the contractual relationship, a significant deterioration in the customer’s reliability as the operator of the customer’s charging stations, the customer’s solvency or creditworthiness becomes apparent, thereby jeopardizing a claim by reev, in particular if a petition is filed to open insolvency proceedings against the customer’s assets; or
If the customer also uses roaming services, in addition to the following cases:
31.4.3 the third-party provider has terminated the CPO License Agreement with reev for cause; or
31.4.4 reev has terminated the CPO Service Agreement with the third-party provider for cause.
reev reserves the right to modify the services agreed upon in the order form for the respective product or to adjust, restrict, or discontinue its fees and charges. reev will notify the customer in writing of any intended contract amendment no later than eight (8) weeks before it takes effect and will specifically highlight the new provisions. In the event of intended changes, the customer has a special right to terminate the contractual relationship. The special right of termination must be exercised within eight (8) weeks of receipt of the relevant information regarding the intended changes. In this case, the termination shall take effect upon the entry into force of the changes in accordance with these contractual terms and conditions.
The special right of termination does not apply to software updates or technical changes to interfaces, provided that such changes are intended solely to implement technical optimizations or resolve technical issues. In such cases, reev will promptly inform the customer of the changes.
32.1 Each party agrees to treat as confidential all information, trade secrets, and other information of the other party that has come to its knowledge as a result of the contractual relationship (hereinafter information)
32.1.1 to be used only to the extent necessary to fulfill these contractual terms and conditions and the applicable scope of services in its current version, or – in the case of reev, for roaming marketing – of the subscriber contract, and otherwise to treat such information as confidential and not to disclose it to third parties without the consent of the other party. Affiliated companies in which the Customer does not hold a majority of the capital or voting rights shall also be considered third parties within the meaning of these contractual terms and conditions. The Customer’s employees as well as other third parties commissioned by the Customer (including subcontractors and freelancers) must be bound by these obligations accordingly;
32.1.2 to disclose such information only to those of its employees who need it for the purposes of these Terms and Conditions; and
32.1.3 to treat such information with the same level of care that the receiving party applies to its own information, and in no event with less than a reasonable level of care.
32.2.1 were already publicly known at the time of receipt or subsequently became publicly known without any breach of a confidentiality obligation by the receiving party;
32.2.2 were already known to the receiving party prior to their disclosure by the disclosing party and were not subject to any duty of confidentiality, or were developed by the receiving party itself;
32.2.3 the receiving party has lawfully obtained from a third party without being subject to any confidentiality obligation;
32.2.4 have been disclosed with the written consent of the respective party; or
32.2.5 were disclosed after all available defenses had been exhausted in order to comply with an administrative or judicial order; however, the affected party must be notified of such a judicial decision in a timely manner.
32.3 The duty of confidentiality begins upon receipt of the confidential information and shall remain in effect for the entire term of this Agreement and for an additional five years following termination or the expiration of the Agreement, unless statutory provisions require a longer period of confidentiality.
32.4 Notwithstanding the foregoing provisions, reev is entitled to name the customer as a reference customer in marketing materials (including websites), citing the customer’s full company name and using the company logo.
32.5 With the exception of section 32.4 , the foregoing provisions do not confer any intellectual property rights. All rights of use granted under the contractual agreement between the parties remain unaffected by the foregoing provisions.
To the extent that reev provides documentation to the customer, the customer is not authorized to modify, distribute, or make such documentation publicly available.
In connection with the provision of customer charging stations to users, the registration of third-party charging stations, and the resulting necessary communication between the parties, reev may, under certain circumstances, come into contact—at least indirectly—with users’ personal data. The parties agree that the collection, processing, and use of such data by reev shall take place by way of commissioned data processing and exclusively in accordance with the provisions set forth in the Appendix: Agreement on the Processing of Personal Data on Behalf of is carried out.
34.1 The Customer shall designate to reev a contact person within its company who is authorized to receive and submit declarations of intent in connection with the contractual relationship with reev.
34.2 In addition, communication between the Customer and reev may take place via the Customer’s individual account set up by reev on the reev Platform. This account may also be used for legally binding declarations in connection with the contractual relationship between the customer and reev, unless otherwise provided in these Terms and Conditions, its attachments, or the applicable scope of services in its current version. Excluded from this are legally binding declarations by the parties regarding any processing of personal data undertaken by reev, which must be made in writing in accordance with § 126 of the German Civil Code (BGB).
35.1 These Terms and Conditions apply to all services provided by reev to businesses. For the purposes of these Terms and Conditions, “businesses” are defined in accordance with Section 14 of the German Civil Code (BGB), i.e., natural persons, legal entities, or partnerships with legal capacity that, when entering into a contract, are acting in the course of their commercial or self-employed professional activities.
35.2 The Customer’s general terms and conditions shall become part of the contract only if this has been expressly agreed in writing.
35.3 The customer may set off claims against reev or assert a right of retention only if the counterclaim is undisputed, has been finally adjudicated, or is in a synallagmatic relationship with the claim in question.
35.4 The language of the contract is German. Translations into other languages are provided solely for the purpose of clarity and are not legally binding.
35.5 If any provision of these Terms and Conditions is wholly or partially invalid or unenforceable, or subsequently becomes invalid or unenforceable, this shall not affect the validity of the remaining provisions of these Terms and Conditions.
35.6 The law of the Federal Republic of Germany shall apply, to the exclusion of any conflict-of-laws provisions.
35.7 The exclusive venue for all disputes arising out of or in connection with these Terms and Conditions (or any other provisions agreed upon between the parties regarding the reev Platform products) shall be Munich, provided that the parties are merchants, or the customer has no general place of jurisdiction in Germany or in another EU member state, or has moved his or her permanent residence abroad after these Terms and Conditions took effect, or his or her residence or habitual abode is unknown at the time the action is filed.
1.1 The following provisions govern the terms and conditions of the electricity supply and usage agreement entered into by the driver of an electric vehicle (hereinafter Customer) is entitled to use a charging station operated by the charging station operator (hereinafter Operator) either (i) after the operator has granted authorization and the customer has registered (see Section 2 for details) or (ii) as part of ad hoc charging (see Section 3 for details) for the purpose of drawing electricity and simultaneously parking their electric vehicle, subject to a fee (hereinafter Usage).
1.2 To support the operation and marketing of its charging stations, as well as the billing of charging sessions, the Operator uses the services of reev GmbH, Sandstraße 3, 80335 Munich (hereinafter reev). However, the electricity supply and usage agreement is concluded solely between the operator and the customer. In connection with the conclusion of an electricity supply and usage agreement between the customer and the operator, reev represents exclusively the operator.
The operator issues an “authorization” (hereinafter charging key) for charging at its charging stations to a group of individuals designated by the operator with whom it already has contractual relationships (e.g., employment or service contracts). To access the personalized charging key, the customer must set up a free user account with the reev app. As part of the registration process, the customer must expressly agree to these General Terms and Conditions of Business and Use.
To start the charging process, the customer must identify themselves using the contactless charging key. Once the customer has been successfully identified, the prices and other terms and conditions set by the operator are displayed in the reev app, and the caps on the connection panel are unlocked to allow the electric vehicle to be connected to the charging point via a charging cable. The charging process is ended when the customer identifies themselves again at the charging station.
A list of completed charging sessions can be viewed at any time in the reev app. Charges for charging sessions generated using the charging key are billed monthly by reev (or a payment service provider commissioned by reev) via the authorized payment method the customer has on file in the app.
2.4.1 The customer is responsible for taking all necessary security measures to ensure the safe storage and use of their login credentials for the reev app and, consequently, their charging key.
2.4.2 The customer must immediately notify the operator if the access credentials are lost and/or the loading key is misused. The customer is liable for all transactions made using their user account and loading key.
2.5.1 Unless otherwise agreed between the operator and the customer, the operator may unilaterally revoke the charging key from the customer at any time.
2.5.2 The customer may revoke the granted authorization at any time by deleting the user account.
Customers who do not have authorization from the operator in accordance with Section 2.1 have the option of using the charging stations via ad hoc access. After successfully identifying the charging station via https://reev.one/, the customer will be shown the charging rates, the operator’s name, and other important information.
The customer must provide their email address, billing address, and a valid payment method. By subsequently clicking the “Start the charging process (subject to payment)” button, the customer accepts these General Terms and Conditions of Business and Use and submits an offer to enter into a charging and usage agreement. Unlocking the charging caps constitutes acceptance of the offer, and the charging process can then begin.
Billing for ad hoc charging transactions is handled by reev (or a payment service provider commissioned by reev) and is charged to the credit card on file. Once the charging process is complete, the customer receives an invoice from reev via email.
Customers who do not have authorization from the operator in accordance with Section 2.1 may use the charging stations via a payment terminal.
The Payment Terminal is a card payment system provided by the operator to process payments made by customers at the charging station using physical or digital payment cards. The Payment Terminal can be installed as a freestanding unit near the charging station or integrated into the charging station itself.
Once the charging station has been successfully identified via https://reev.one/, the customer is shown the charging rates, the operator’s name, and other important information.
The customer must provide their email address and billing address. By subsequently clicking the “Start the charging process (subject to payment)” button, the customer accepts these General Terms and Conditions of Business and Use and submits an offer to enter into a charging and usage agreement. Unlocking the charging caps constitutes acceptance of the offer, and the charging process can then begin.
The customer pays for the charging session at the payment terminal by presenting a physical or digital payment card and, if necessary, entering their personal PIN at the payment terminal.
Billing for payment terminal top-up transactions is handled by reev (or a payment service provider commissioned by reev) in the name of and on behalf of the operator. Once the top-up transaction is complete, the customer will receive an invoice from reev via email.
5. Customer Obligations
Customers must use the parking space designated for charging and must vacate it once charging is complete. Registration at the charging station is required to use the parking space. Use of the parking space for other purposes, particularly for parking only, is not permitted.
5.2.1 Use is permitted only for the specified maximum usage duration of the charging station. The maximum usage duration may vary and will be displayed to the customer in an appropriate manner. Unless otherwise specified, it is 24 hours. This does not affect any applicable operating hours (for parking garages, etc.).
5.2.2 In the event of a violation of Section 4.1 or 4.2, the operator is entitled to remove the vehicle at the customer’s expense or to have it removed by a third party. The costs incurred in this regard will be billed to the customer. The operator’s right to assert further claims for damages remains unaffected.
5.3.1 The charging station must be used for its intended purpose, in accordance with the operating instructions, and with due care. The operator is entitled to make changes to the technical specifications as well as to the operation and functionality of the charging stations at any time.
5.3.2 Before using the charging station, the customer must familiarize themselves with its proper operation and inspect the charging station for any visible damage. If there is visible damage to the housing, the protective covers, or the connection sockets; if the charging station is malfunctioning in any way; or if there are signs of vandalism, the customer must neither begin nor continue using the charging station. The operator asks the customer to report any defects found by calling the service number listed on the reev website.
5.3.3 Only certified electric vehicles that are approved for the specified charging voltages may be connected.
5.3.4 The following are expressly, but not exhaustively, prohibited:
5.4.1 The customer must ensure that the charging cable—unless it is permanently attached to the charging station as part of the station—meets the technical requirements for the charging point and the charging process.
The charging cable must be equipped with a Type 2 plug (IEC 62196-2 Type 2) on the charging infrastructure side and the respective vehicle-specific plug on the vehicle side, and must ensure communication between the charging station and the connected vehicle (charging mode: / IEC 61851-1 l). At fast-charging stations, the electric vehicle must be equipped with a CCS (Combined Charging System / ICE 62196) connector. During the charging request and for the duration of the entire charging process, the charging cable must be securely locked to both the charging station and the electric vehicle. The customer must actively unlock the cable from the vehicle.
5.4.2 Before beginning a charging process, the customer must inspect the charging cable for visible damage. In particular, if damage such as kinks, cracks, exposed wires, bent or corroded connectors, etc., is detected, the charging cable must no longer be used. In addition, the respective manufacturer’s instructions must be followed.
5.4.3 Only tested and approved cables and connectors that comply with recognized technical standards may be used. The operator reserves the right to remove charging cables and charging equipment from the charging station that do not comply with the applicable regulations and standards and that are in a hazardous condition or pose a significant danger to third parties.
The operator is not liable for the availability of the charging station. Furthermore, the operator is not obligated to provide electrical power. This applies in particular when the charging stations must be taken out of service for technical reasons, or in the event of interruptions or irregularities in the charging station’s power supply.
The operator is not liable for the manner in which the charging station is operated or for the condition of the customer’s charging cable used for the charging process. If the customer causes the need for a repair service or the repair of a charging station due to incorrect or improper operation of the charging station or the use of a faulty, defective, or non-compliant charging cable, the customer must reimburse the resulting costs to the extent that the customer is responsible for the service call and/or the repair. If the customer uses a faulty, defective, or non-compliant charging cable and this triggers service calls by the operator, the customer must bear the costs of such service calls based on the actual expenses incurred. The operator’s right to assert further claims for damages remains unaffected.
6.3.1 With the exception of liability arising from injury to life, body, or health, as well as in cases of willful misconduct or gross negligence, the Operator’s liability—including that of its employees or agents—is limited or excluded as set forth below.
6.3.2 In cases of slight negligence, the operator shall be liable only for breaches of material contractual obligations (material contractual obligations are those whose fulfillment is essential to this contract and on which the customer may rely). In such cases, however, liability is limited to the typical damages foreseeable at the time the contract was concluded.
If a third party suffers damage as a result of the customer’s negligent conduct, the customer is obligated to indemnify the operator against all claims by third parties.
The customer has the right to cancel the contract within 14 days without providing a reason. This cancellation period is 14 days from the date the contract is concluded. To exercise the right of withdrawal, the customer must inform the operator of their decision to withdraw from this contract by means of a clear statement (in writing or in text form). To meet the withdrawal deadline, it is sufficient for the customer to send the notice of withdrawal before the withdrawal period expires.
If the customer rescinds the contract, the operator must refund to the customer all payments received from the customer without delay and no later than fourteen days from the date on which the operator received notice of the rescission of the contract. The refund will be made using the same payment method used for the transaction, unless otherwise agreed. The customer will not be charged any fees for the refund.
In return, the customer must pay compensation for the loss in value, which means reimbursing the amount corresponding to the electricity already consumed as well as the electricity still remaining.
The operator reserves the right to modify these General Terms and Conditions of Business and Use from time to time and to adapt them to technical and legal developments. The operator will notify the customer of such changes in writing. If the proposed changes are unacceptable to the customer, the customer is entitled to a special right of termination. Notice of termination must be sent to the operator in writing within 14 days of receiving notification of the changes. Unless the customer terminates the agreement within this period, the changes are deemed accepted.
Should any individual provisions of these General Terms and Conditions of Business and Use be or become invalid, or be unenforceable for factual or legal reasons, without this rendering the continuation of these General Terms and Conditions of Business and Use unreasonable in their entirety for either party, the remaining provisions of these General Terms and Conditions of Business and Use shall remain unaffected. The same applies should a loophole in the provisions become apparent. In place of the invalid or unenforceable provisions, or to fill any gap in the provisions, a provision shall be agreed upon that most closely approximates, in economic terms, the purpose intended by the contracting parties.
These General Terms and Conditions of Business and Use are governed by the laws of the Federal Republic of Germany, excluding conflict-of-laws provisions.
The operator is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
If the customer is not a consumer as defined in Section 13 of the German Civil Code (BGB), the place of jurisdiction for all disputes arising from or in connection with these General Terms and Conditions of Business and Use shall be the operator’s place of business.
Only the charging infrastructure listed in the compatibility list at the following link is supported: https://reev.com/kunden-partner/hardwarehersteller/
2.2.1 Single-phase and three-phase AC charging (up to 43 kW)
The charging station is equipped with one or more Type 2 charging points. The charging station supports single-phase AC charging at up to 7.4 kW and three-phase AC charging at up to 43 kW. The charging station adjusts to the charging power required by the vehicle.
2.2.2 Single-phase AC charging (up to 3.7 kW)
The charging station is equipped with one or more Type 2 charging points. The connection supports single-phase AC charging at up to 3.7 kW.
2.3.1 Combined Charging System
The Combined Charging System (CCS) integrates single-phase and fast three-phase AC charging, DC charging at home, and ultra-fast DC charging at public charging stations into a single vehicle inlet. In Europe, the plug known as “Combo 2” is based on the AC Type 2 plug and the Combo 2 plug (see Configuration FF in IEC 62196-3) for DC charging.
2.3.2 CHAdeMO
The CHAdeMO standard (see ISO/IEC 61851-23 and ISO/IEC 61851-24) also supports fast DC charging. To this end, CHAdeMO requires a CHAdeMO charging connector for electric vehicles and CHAdeMO charging stations to charge the vehicle using direct current. reev may specify additional technologies.
To ensure the safe use of the charging infrastructure, certification must be obtained in accordance with the requirements of existing norms and standards and in line with the design of the charging technology. The operator or manufacturer should ensure electrical safety and compliance with the standards. The minimum standards against which the customer charging station should be certified are as follows: CE certification, compliance with the EMC Directive, DIN 70121, and IEC 61439-7. For DC charging stations or charging systems, the following standards should also be taken into account: IEC 61851-23 (General Requirements for a DC Charging Station), IEC 62196-3 (Definition of DC Charging Connectors), and DIN SPEC 70121 (Communication for DC charging between the charging station and the electric vehicle, based on ISO/IEC 15118) and the ISO/IEC 15118 standard for certificate-based communication between the electric vehicle, the charging station, and IT systems.
4.1 To use the EMS feature, the customer needs charging infrastructure that is listed in the EMS compatibility list at the link below and is marked as compatible: https://reev.com/kunden-partner/hardwarehersteller/
4.2 To use the EMS function in the “dynamic load management” mode, the customer is responsible for installing the following hardware components:
4.2.1 Compatible Electricity Meter
4.2.2 Routers for Transmitting Data
A list of compatible components can also be found at https://reev.com/kunden-partner/hardwarehersteller/
1.1 To enable the EM user to perform at least one remote authentication (QR code, EVSE input, or access via map navigation (location-based service)), each charging point of a customer charging station registered on the platform must be identified by a unique Electric Vehicle Supply Equipment ID (EVSE ID) in accordance with ISO 15118-2, Annex H.2, which must be clearly displayed on the respective charging point.
1.2 Each charging point at a customer charging station registered on the platform must be equipped with a clearly legible QR code containing the EVSE ID of that charging point. The QR code and the sticker on which it is affixed must meet the requirements published by Hubject GmbH on the platform.
2.1 In addition, the EM user must also be provided with authentication via an RFID card and/or Plug&Charge connector, or an authentication method approved by eRoaming network platforms in accordance with the Appendix [Technical Requirements and IT Security] . The obligation to enable authentication via QR code and app remains unaffected by the provision of these additional authentication methods.
2.2 If the EM user is allowed to authenticate using an RFID card, the customer charging station must be equipped with a reader capable of reading either a MIFARE “RFID classic” or an “RFID DESfire EV1”RFID card, in each case based on the UID (Unique Identifier-ID) identification system.
2.3 If the EM user is provided with Plug&Charge authentication, the customer charging stations registered on the platform must have the necessary infrastructure in place to support certificate-based Plug&Charge communication in accordance with ISO 15118.
If authorization is to be performed using an RFID card, the third-party charging station must be equipped with a reader capable of reading either a MIFARE “RFID classic” or an “RFID DESfire EV1”RFID card, in each case based on the UID (Unique Identifier-ID) identification system.
If authentication is to be performed using a Plug&Charge connector, the third-party charging station must have the necessary interface to support certificate-based Plug&Charge communication in accordance with ISO 15118.
Authentication can also be performed via the app using a QR code. To do this, a QR code must be displayed at the third-party charging station, and the app must be properly configured.
1.1 To use this feature, the customer must have a reev license Pro or the reev License Compact .
1.2 The vehicle for which GHG credits are to be claimed must be a battery-electric vehicle. Hybrids and plug-in hybrids are explicitly excluded from the GHG credit mechanism.
1.3 The battery-electric vehicle in question must have been registered with the registration authority for at least one day during the calendar year for which GHG credits are to be claimed.
1.4 To be eligible to claim GHG credits for a battery-electric vehicle, the applicant must be listed as the owner of the battery-electric vehicle in Part 1 of the Certificate of Registration (vehicle registration certificate).
2.1.1 The customer must have the reev license Pro .
2.1.2 The charging point in question must be publicly accessible as defined by the Charging Station Regulation. This means that access must not be restricted by a barrier or corresponding signage. Furthermore, the charging point must be usable by an “indefinite group of people or a group of people identifiable only by general characteristics.”
2.1.3 Public charging must be available at the corresponding charging point. To this end, it is sufficient for ad hoc charging to be enabled within the reev platform; simply enabling eRoaming is not sufficient.
2.1.4 The charging station must be registered with the Federal Network Agency as a publicly accessible charging station. Registration is completed using the appropriate online registration form on the Federal Network Agency’s website.
2.1.5 The charging point must ensure that charging complies with metrology regulations in order to enable public charging and, thus, the use of the reev function for publicly accessible charging points.
2.1.6 No subsidy was received for the charging station that would preclude its public use (see, for example, KFW Subsidy 441).
2.2.1 The exact location data for the charging points to be billed.
2.2.2 The user’s bank information for settling GHG emissions trading.
2.3.1 Charging volumes in kWh per charging point within a billing interval.
(As of 4/2025)
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