/
/
FAQ

FAQ

Whether you are a charging station operator, specialist electrical company or sales and hardware partner – the reev energy and charging platform is the ideal solution for successfully integrating charging infrastructure into the energy and mobility ecosystem. Always with a focus on quality and simplicity.

Our applications have been developed for charging infrastructure operators so that they can easily offer charging services to their drivers and efficiently control and manage their charging stations. This applies, for example, to companies, housing associations or hotels and restaurants.

In addition, we provide applications for drivers of electric vehicles to enable them to charge easily.

We provide a cloud-based web application for the operation of charging stations: the reev dashboard. This user interface gives operators access to various functions for controlling and managing charging stations and charging processes.

You can find more detailed information here: www.reev.com/software

To enable others to charge via the reev dashboard, i.e. to offer charging services, you create charging offers. You can define almost all tariffs yourself and differentiate between the following five use cases:

1. regular charging – with billing

  • Consumer: Driver with registered RFID card e.g. employees or tenants
  • Purpose: monthly billing of all charging processes carried out – with individual tariff structure
  • Payment processing: automated via credit card or SEPA direct debit (the latter applies to Dashboard Pro)*

2. spontaneous loading – with billing

  • Consumers: spontaneous chargers without a registered RFID card or eRoaming charging card, e.g. guests or customers
  • Purpose: Ad hoc billing directly after the charging process – with individual tariff structure
  • Payment processing: automated via credit card*

3. eRoaming – with billing

  • Consumer: Driver with eRoaming charging card, e.g. EnBW or NewMotion**
  • Purpose: monthly billing of all charging processes carried out – without individual tariff structure**
  • Payment processing: automated payment processing via a third-party provider, the so-called eMobility Provider

4. free charging – without billing

  • Purpose: free charging without access control

* Automated payment processing is handled by a payment service provider. Invoices are nevertheless issued in the name of the charging infrastructure operator.
** Charging processes carried out with an eRoaming charging card are remunerated to the operators at 29 ct/kWh plus VAT

The reev software can currently be used with charging stations from ABL, ABB, Mennekes, KEBA, Alfen, Alpitronic, Delta, Hager and Walther Werke. A detailed overview of all compatible hardware models can be found here.

The reev software can be purchased in different versions or licenses. Depending on the license, different functions and services are available in the reev dashboard, the online operator portal.

If you are in the first year of your minimum contract term, the offer covers the license costs for a further 24 months. Upgrades at a later date will be charged for a further 12 license months.

In accordance with our license model, your license is automatically extended by one year at the end of the current term. Please note that the term is generally unlimited. For ordinary termination, a written declaration, for example by e-mail, is required with a notice period of 3 months to the end of the current term. Further details can be found in the legal agreements and contractual conditions under Legal agreements.

The amount of the license fee depends on the number of charging connections (charging points).

  • Compact: €6.90 per charging point per month
  • Pro: €9.90 per charging point per month

In addition, there is a usage fee for the SIM card that is required per charging group (controller charging station) to communicate with the reev backend. If the backend connection is made via a LAN connection, this cost item does not apply.

  • SIM card: €4.50 per controller charging station per month

An activation fee per charging station is charged for the upgrade.

  • Controller: €25.00 one-off
  • Extender: 10€ one-off

The Compact software model specializes in precise monitoring of charging solutions across multiple locations. The licensing model makes it easy to manage an unlimited number of users.
In addition, access to the charging stations can be restricted so that only authorized drivers can start charging processes.
You can find all the functions included in Compact here.

The reev dashboard gives you access to the functions included in Pro. Numerous monitoring and management functions are available to you there. You can also use Pro to offer and bill charging processes for a fee. Billing takes place automatically via credit card or SEPA direct debit (registered drivers). You can see all the functions included in Pro here.

To upgrade from the Compact license to the Pro license, please fill out the following form. Our experts will then get in touch with you.

All charging stations that are managed within a reev dashboard must correspond to the same license type. It is not possible to mix different license types for individual charging groups.

  • Drivers add RFID cards independently
  • Mobile charging: Start and stop charging processes via app
  • View charging history: Check details such as costs, duration and location of charging processes
  • Real-time: keep a live eye on active charging processes
  • Security: Password-protected storage of billing and credit card information for monthly billing
  • Payment: Secure payment via Apple Pay, Google Play or credit card, as well as direct debit via SEPA mandate for Pro customers

1st request for employee charging
Stefanie would like to charge her e-car at work.

2. invitation
Stefanie’s employer sets up a charging offer for her in the reev dashboard and invites her to use the reev app.

3. charging via the app
After scanning the QR code on the wallbox, Stefanie can start, control and stop the charging process via the app.

4. view charging history
Consumption, cost or billing data can be viewed securely in the app at any time.

Operators of a smart reev charging station or users of such a station can use the reev app. The app is currently only compatible with charging stations with an installed and activated reev dashboard. To be able to use the app, drivers need an invitation from the operator of the charging station.

The reev app for drivers is free and available in the Apple App Store and Google Play Store for iOS and Android.

Home charging should be agreed with the employer in advance to ensure that costs are reimbursed.
Company car drivers then register using an online form. The following information is required: Address, contact details, electricity price (as well as proof of this, e.g. an electricity bill or the electricity contract). Once submitted, the information will be checked by the reev support team.

At the local electricity price at the place of residence. When registering, the driver enters the local electricity price and uploads proof (e.g. electricity bill, contract), which is then checked for authenticity.

Authentication takes place directly at the charging station, e.g. using an RFID-enabled employee ID card, the reev app or a separate RFID card.

No. The company continues to use the reev dashboard to manage the charging solution at the company site. The reev app is available to employees. Among other things, charging processes can be controlled there via remote start and stop and the charging history can be viewed.

In principle, the financing of company car charging at home must be agreed individually between the company car driver and the employer. The assumption of costs can also be generally formulated in a company eCar policy.

To ensure legally compliant billing, the hardware used must have an MID meter and be software-compatible. The charging station does not necessarily have to comply with calibration law. The reev software is compatible with all common hardware manufacturers and models. You can find a detailed list here.

Network reception must be ensured at the installation site, as the charging station communicates via SIM card. Contact an electrician who specializes in eMobility to commission you with the installation.

If the charging station meets the technical requirements, the reev software can also be retrofitted to an existing charging station at home. To do this, order a reev Connect Set (consisting of a setup kit and one or more license key(s)) to use the reev software.

Companies can use the company car charging at home feature within the reev Compact and reev Pro license. Company car drivers need the reev Pro license to use the feature at their home charging station.

Please contact the reev team at sales@reev.com. Please provide us with the names and e-mail addresses of the authorized company car drivers.

At the home charging station, private and business charging processes by company car drivers are recorded separately and according to consumption. Only charging processes with prior authentication appear on the receipt to the employer for reimbursement. Authentication methods are the reev app, RFID cards or RFID-enabled employee ID cards.

Yes, access to the home charging station must be restricted in order to enable individual

ensure consumption recording and legally compliant billing of charging processes. The access restriction must also be set up if the wallbox is installed in a closed garage and no other users (e.g. family members, neighbors) can charge at the charging station.

The access restriction can be set up by the reev support team.

The reimbursement of loading costs is a standard, tax-free reimbursement of expenses. No invoices or credit notes are issued between reev and the employees and/or reev and the company or employer for the reimbursement of charging costs. This means that employees do not become service providers (e.g. electricity sales). The electricity costs for the legally recorded business charging processes may therefore be reimbursed tax-free.

The specified contact person in the company receives the various receipts by e-mail each month.

  • An overview of the total costs for the month, i.e. an overview of the charging processes of all company car drivers
  • A separate receipt per company car driver: the processes and costs per driver. The individual receipts can then be used for internal individual billing.
  • If the company uses the automatic refund, it also receives a payment overview.

Company car drivers also receive a monthly e-mail receipt about their own charging processes.

Yes. reev’s “charge your company car at home” solution is a tax-free reimbursement of business expenses based on a consumption-based receipt. The tax-free reimbursement is made directly between the employer and employee. No invoices or credit notes are issued between the electricity provider and employee and/or electricity provider and employer for the reimbursement of charging costs. This means that the employee does not provide any service by selling electricity. The electricity costs for the legally recorded business charging processes may therefore be reimbursed tax-free.

The employer receives a monthly digital receipt for all home charging transactions carried out for business purposes. The receipt serves as the basis for the tax-free reimbursement of expenses through the salary payment.

This procedure depends on whether the wallbox is a) owned by the company or b) owned by the employee. In principle, a company-specific regulation is recommended here, which can also be defined in an eCar policy if necessary.

In case a), for example, the employee can be paid off.

In case b), the wallbox remains the property of the employee after termination of the employment relationship.

Yes, with the reev Connect Set, the software can also be retrofitted to an already installed home charging station.

In principle, an access restriction must be set up at the charging station at home in order to ensure individual consumption recording and legally compliant billing. In the case of shared use of the home charging station, other users may also be authorized to charge at this station, e.g. partners, neighbors or guests. In this case, an authentication system coordinated with the employer is recommended.

Example:

  • Company car driver authorizes himself at the charging station for company charging processes via the reev app.
  • Company car driver authorizes himself/herself at the charging station for private charging processes using a separate RFID card.
  • Other users also authorize themselves using a separate RFID card.

This enables shared use with separate and accurate recording of charging processes. The employer is only charged the charging costs incurred by the company car driver for business-related charging processes.

Authentication takes place directly at the charging station, e.g. using an RFID-enabled employee ID card, the reev app or a separate RFID card.

Yes, access to the home charging station must be restricted in order to enable individual

ensure consumption recording and legally compliant billing of charging processes. The access restriction must also be set up if the wallbox is installed in a closed garage and no other users (e.g. family members, neighbors) can charge at the charging station.

The access restriction can be set up by the reev support team.

Drivers can use the reev app to view receipts and charging history as well as start and stop charging processes. The reev app can also be used as an authentication option at the charging stations.
Company car drivers receive a monthly e-mail receipt of their own charging processes and charging costs at the charging station at home. A digital duplicate is sent to the employer.
If reev company car charging at home is handled by the employer and the employer bears the costs for the reev software license, a contract is entered into between reev and the employer. Therefore, in this case there is no contract between the company car driver and reev. Company car drivers must then only agree to the terms of use.
The GHG quota is a regulatory instrument for reducing CO2 emissions in the transport sector. The use of electromobility results in CO2 savings, which can then be sold to the companies in the petroleum industry that are subject to the quota. This results in additional costs for the oil companies and users of electromobility (which is much lower in CO2 emissions in comparison) generate additional income. This redistribution has a steering effect that should ensure the transition from conventionally powered vehicles to electromobility in the long term.
The reev GHG quota can be used by both companies and private individuals. Companies can use the reev GHG quota for all eCompany cars and ePool vehicles. In addition, companies can use the reev GHG quota for publicly accessible charging points. Private individuals can use the reev GHG quota for their battery electric vehicles via the reev app.
An annual flat rate of €70 or more* applies to the reev GHG quota for battery electric vehicles. This can be used for company cars and ePool vehicles within companies as well as for private battery electric vehicles. Companies can also claim reev GHG quotas for all publicly accessible charging points and thus generate an additional 3.5 cents per kWh in revenue. *You will receive a different amount depending on the vehicle class.
Owners of pure battery electric vehicles can use the annual flat rate of €70 or more*. The lump sum is due to the person named as the owner in the registration certificate part 1. This may be a company or a private individual. *You will receive a different amount depending on the vehicle class.
No. The GHG quota can only be used by owners of pure battery electric vehicles (BEV).
To be able to use the reev GHG quota for publicly accessible charging points, you as a company need the reev Dashboard Pro. This allows you to receive 3.5 cents for every kWh delivered at your public charging points. Ad hoc charging must be activated for these charging points, they must comply with calibration law and a corresponding notification must have been submitted to the Federal Network Agency.
If the requirements for public charging are met and the reev Dashboard Pro is used, the 3.5 cents are charged for each kWh delivered at the respective charging point. This includes both BEV and PHEV charging, employee charging, ad hoc charging and eRoaming.

Please take a look at our FAQs. If you can’t find the answer to your question here, please contact our support team. Our experts will be happy to help you:

Tel: +49 (0) 89 889 970 48
eMail: support@reev.com

If you can no longer find the welcome letter, please contact our support team directly(support@reev.com). To create a duplicate of your welcome letter, please provide us with the serial number of your charging station. This is required to call up your individual activation code. The serial number consists of the product number of your charging stations and 5 additional digits. You will normally find the serial number on the sticker of the charging station directly below the barcode.
Your user name corresponds to the e-mail address you sent us in the setup form at https://install.reev.com/cp-onboarding. If you have forgotten your password, you can reset it on the login page. You can access the login page in the header menu or here.
You can use all RFID cards that comply with the Mifare standard. Third-party RFID cards cannot be taught in the reev dashboard, but must be read in manually using the RFID card reader.

To order additional RFID cards or keyfobs, please complete the following form.

Yes.

To do this, you create a charging offer and activate it for all locations. Then assign the card including the consumer (driver or vehicle) to the charging offer.

Yes, in order to be able to invoice charging processes to third parties, charging stations that comply with calibration law are mandatory in Germany. We cannot make any binding statements regarding the submission of exported receipts to the tax office. We ask for your understanding and refer you to the currently valid legal situation.
To log in to your account, click on the login button in the menu or on the following link: dashboard.reev.com If you have any problems, please contact our support team at support@reev.com

Thanks to eRoaming, drivers have access to the charging stations of all CPOs with which their EMP has concluded a contract via an eRoaming platform. Access is via the provider’s app or charging card. Here you will find a complete list of all charging stations with reev software that can be used with eRoaming charging cards.

A charging group can be identified via the respective controller charging station. Each charging group can include several extenders in addition to the controller. Communication between the reev backend and a charging group takes place exclusively via the controller. For this purpose, an LTE stick including SIM card is installed in the control unit of the controller charging station. The data exchange between the communicating controller charging station and the connected extender charging stations of a charging group takes place via BUS cabling. A charging group can be identified via the respective controller charging station. Each charging group can include several extenders in addition to the controller. Communication between the reev backend and a charging group takes place exclusively via the controller. For this purpose, an LTE stick including SIM card is installed in the control unit of the controller charging station. The data exchange between the communicating controller charging station and the connected extender charging stations of a charging group takes place via BUS cabling.
Extender charging stations are charging stations that are connected to the controller and cannot communicate independently with the backend. The connection between the reev backend and a charging group runs exclusively via the controller charging station, which is connected to the mobile network. For this purpose, an LTE stick including SIM card is installed in the control unit of the master charging station or the external control center of the charging group. Data is exchanged between the controller and extender charging stations via BUS cabling.

Scanning the QR code takes drivers to a mobile website where they can enter their credit card details for ad hoc billing of spontaneous charging processes.

The Electric Vehicle Supply Equipment ID, EVSE-ID for short, can be used to identify charging connections.

An EVSE ID consists of

  • the country code e.g. DE
  • the three-digit EVSE Operator ID
  • the ID Type and
  • the Power Outlet ID.

The Power Outlet ID is created by the operator or by reev and consists of up to 30 alphanumeric characters.

Find out more in our blog article:

Find out more in our blog article:
Find out more in our blog article:
Find out more in our blog article:
Contact us

Get started in the future of electromobility

reev accompanies you on the way to the right solution for your project. Get in touch with us now.

We will be happy to help you!

We will be happy to help you!